Remove Customer Experience Remove Order Fulfillment Remove Shipping Costs Remove Study
article thumbnail

How Technology Fuels Customer Experience and Brand Value

Retail TouchPoints

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

article thumbnail

Last Mile Delivery: Untangle Complexity to Delight Global Shoppers

ESW

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Shippo Review (2023): An Easy-To-Use Shipping Solution For SMB Merchants

Ecommerce Platforms

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide. What is Shippo?

article thumbnail

Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

article thumbnail

The 3 Most Impactful Location-Powered Experiences for Retailers

Retail TouchPoints

Location-Powered Experiences Drive Results. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment. How do These Strategies Drive Results?

article thumbnail

A Modern Retailer’s Guide to Dropshipping Fashion & Apparel: Part 2

Fabric

From managing more SKUs across multiple sales channels, to more intricate and sophisticated order management operations, to complex post-purchase processes, scaling operations in the lightning quick and rapidly changing fashion and apparel industry is fraught with risks and pitfalls.

Apparel 130
article thumbnail

How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

Retail TouchPoints

However, that doesn’t mean retailers shouldn’t be searching for ways to minimize the costs returns incur. These include not just costly shipping and processing fees but also the extra promotions or liquidations needed to move excess inventory. Returns also provide bad actors with another avenue of exploitation that can drive shrink.