Forrester eCommerce
JUNE 3, 2024
Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.
Retail TouchPoints
FEBRUARY 26, 2024
A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. This happens in an environment where consumer trust is already fragile. The tide is turning.
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BigCommerce
FEBRUARY 1, 2018
Try out a financial service like Mint to track what you’re spending. Understanding how to use those key metrics to grow a SaaS company is extremely beneficial for an online store as they have to deal with the same challenges (customers acquisitions, customer retention, monthly recurring revenue, etc).
ROI Revolution
OCTOBER 1, 2020
SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Other heavily impacted SMB industries include education, financial services, and retail. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.
ROI Revolution
JULY 2, 2020
SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Other heavily impacted SMB industries include education, financial services, and retail. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.
ROI Revolution
MARCH 2, 2021
SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Other heavily impacted SMB industries include education, financial services, and retail. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.
ROI Revolution
AUGUST 4, 2020
SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Other heavily impacted SMB industries include education, financial services, and retail. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.
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