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4 Questions with CM Group CEO Wellford Dillard

Sailthru

It is also vital to point out that every company in the CM Group has best-in-class customer retention rates. We provide an excellent customer experience and ability to be a strategic partner, and so does Sailthru. How would you describe the CM Group family of brands?

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[Guest Blog] Top Finance Tips for High-Volume E-Commerce Businesses

ChannelAdvisor

Is customer support constantly fielding tickets for orders that are late or wrong? Are customers returning items because they didn’t meet expectations? You’ll always be focused on efficiency and meeting customer expectations. . Focus on Existing Customers.

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[Guest Blog] Top Finance Tips for High-Volume E-Commerce Businesses

ChannelAdvisor

Is customer support constantly fielding tickets for orders that are late or wrong? Are customers returning items because they didn’t meet expectations? You’ll always be focused on efficiency and meeting customer expectations. . Focus on Existing Customers.

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21 Data-Backed Reasons That Point to Why you Should Consider an Omnichannel Strategy in 2022

GetElastic

Taking an omnichannel approach to your commerce strategy will become core for your business to meet modern consumer demands, improve your customer experience and ultimately, your bottom line. Customers that also used 4 or more channels, spent 9% more in-store when compared to just one channel ( Harvard Business Review ).

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Ship-to-Store Breaks Down the Barrier Between Physical and eCommerce Retail

ESW

More than anything, ship-to-store helps these retailers meet the customer where they want to be. This is exactly what customers want, Judy Mottl at Networld Media Group tells Scalefast. The major lesson from ship-to-store for any eCommerce brand is that multichannel touchpoints and fulfillment are king.

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A Comprehensive SALESmanago Review: Everything You Need to Know

Ecommerce Platforms

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. It doesn't matter their demographic, stage in the customer lifecycle, or how they've engaged with your website- you can send customized content that best meets their needs.

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The Many Digital Touchpoints of a Modern-Day Consumer

ChannelAdvisor

How do you create a solid multichannel strategy to keep up with it all? Sellers, meet Eric. It’s long been known that increasing customer retention rates by just 5% can boost profits as much as 95%. An equally thorough, meticulous returns process can be your ticket to more customer connections and sales.