Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction.

Customer Data 257

Customer Data Customer White Paper Technology 257

365 Retail

MAY 10, 2024

In a data-saturated world, the pathway to uncovering valuable insights hinges on the strategic utilisation of first-party data. From grasping customer preferences to executing finely-tuned campaigns, first-party data stands as a transformative force in reshaping how brands better connect with their customers.

White Paper 117

White Paper Retail Information Customer Data 117

Kissmetrics

JULY 25, 2017

But even though a sale might be the end goal, it’s almost never the first thing a new potential customer does when they visit your site. When did users go from our onboarding email funnel to becoming full-fledged customers?” Yet they’re still converting, even when a sale doesn’t take place. Which email encouraged them to do so?”.

White Paper 196

White Paper Download Shopping Carts Information 196

365 Retail

MAY 15, 2024

Turning first-party data into useful insights is challenging. But with more pressure than ever to hit revenue goals, European retailers must find smarter ways to acquire new customers. Build a unified view that includes online and offline purchases, social media interactions and requests for customer care.

Retail 57

Retail Customer Data Social Media Management 57

365 Retail

AUGUST 4, 2022

Irrelevant content and inconsistent cross-channel communications top shoppers personalisation peeves, the latest research from insights-led customer engagement platform, MoEngage , revealed, as retailers and brands rally to meet consumers’ digitally accelerated engagement demands.

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Channel Retail Presentation Customer Data 52

Kibo

MAY 20, 2014

Kibo’s Perfect Sync Streamlines Data for Seamless Support When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. Kibo is putting an end to that with its Perfect Sync technology.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Lesson #2: Automation + Human Insight = Success.

Operations 59

Operations Shipping Costs Retail Merchant Services 59