Thu.Jul 04, 2024

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Q&A With Keith Fletcher, International Customer Experience Manager At E.ON

Forrester eCommerce

A few weeks ago Keith Fletcher, international customer experience manager at E.ON, joined me on stage at Forrester’s CX Summit EMEA to talk about E.ON’s approach to CX. Since 2008, E.ON has been on a path to use journeys, not processes, as the building blocks for sustainable growth.

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Retail Media’s Next Wave: Data Portability

Retail TouchPoints

Brands are under more pressure than ever to prove that their advertising investments are leading to meaningful ROI. To do that effectively, they are seeking out offerings that focus their dollars on known purchasers to eliminate wasted ad impressions. The solution? Retail media. Retail media lets brands identify consumers that are in market for specific products based on their purchase behavior, reach those consumers with targeted ads to drive them down the consideration funnel, and then tie tho

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The Circular Economy Is Brought To You By The Letter R

Forrester eCommerce

Learn how the five Rs can help manufacturers participate in the circular economy: reduce, reuse, repair, refurbish, and recycle.

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Jeff Bezos Plans $5B Amazon Share Sale

RetailWire

Jeff Bezos is selling the Amazon stock after announcing his move to Miami.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Small business owners feel election result will have minimal impact, report shows

TalkingRetail

A new report from SumUp, the global fintech company, reveals the current confidence levels of UK small business owners and decision makers.

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Saks Owner Nears $2.65B Acquisition of Neiman Marcus

RetailWire

In a significant move within the retail industry, Hudson’s Bay Co., the owner of Saks Fifth Avenue, is reportedly close to finalizing a $2.65 billion acquisition of Neiman Marcus Group.

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Google’s Greenhouse Gas Emissions Surge Due to AI Expansion

RetailWire

As Google intensifies its integration of AI into its core products, a significant environmental issue has surfaced: the systems required to power its AI tools have substantially increased the company’s greenhouse gas emissions.

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5 Best Self-Checkout POS Systems in 2024: Revolutionizing Efficiency and Customer Experience

Korona

The post 5 Best Self-Checkout POS Systems in 2024: Revolutionizing Efficiency and Customer Experience appeared first on KORONA POS.

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Fisker Seeks Bankruptcy Court Approval for Sale of EVs at Average Price of $14K

RetailWire

Fisker has found a prospective buyer for the rest of its all-electric Ocean SUV stock and has petitioned for sale approval from the judge covering its Chapter 11 bankruptcy case in Delaware.

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The Internet of Things Revolutionizes Packaging: Connecting Products to the Digital World

Digital Doughnut

The Internet of Things (IoT) has and is transforming very different industries, and packaging is no exception. Connected packaging, empowered by IoT technology, is reshaping how brands interact with consumers and manage their supply chains. This innovative approach bridges the gap between physical products and the digital realm, offering unprecedented opportunities for engagement, traceability, and sustainability.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Instacart Users Track Rising Grocery Prices With ‘Reorder Items’ Feature

RetailWire

Traditional paper receipts are increasingly becoming redundant in grocery shops across the U.S., overshadowed by the rising popularity of app-based ordering and tracking systems.

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Spar sandwich pack design competition won by 12-year-old Esme Jones

TalkingRetail

A 12-year-old from Wakefield has won Spar North of England’s competition designing an Egg Mayonnaise sandwich pack.

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Eclectic’s Ultimate Barbie Gala

Canadian Special Events

Barbie Land stormed the Westin Harbour Castle Hotel in Toronto for an evening of whimsy, bold colour and pure fun for the holiday party of the year! The event was produced by eclectic events. Released in 2023, Barbie was one of the biggest films ever made, and people flocked to see the film taking away inspiration, strength and humour. Thanks to the collaboration of a team of industry experts, every aspect of this enchanting, fantasy-themed holiday gala was meticulously crafted.

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What the General Election means for the retail industry | Viewpoint: Kyle Eaton

TalkingRetail

The retail industry has suffered a worrying deterioration in recent years as a result of multiple hard-hitting issues. Declining consumer spending throughout the cost of living crisis, increased rates of shoplifting and vandalism, and rising rent and utility bills have taken a toll on profits.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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EU Imposes Tariffs on China-Built EVs

RetailWire

The European Union confirmed on Thursday the implementation of increased tariffs on electric vehicles (EVs) imported from China, a move likely to prompt price hikes from various automakers.

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Jisp reports strong performance for first half of the year

TalkingRetail

Jisp, the retail technology company, has announced that it has seen continued rapid growth in the first half (H1) of 2024. Retail sales through the app topped £2.2m in the first half of the year, up 79% on the same period in 2023.

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Hatch Baby Recalls Power Adapters Due to Shock Hazard

RetailWire

Hatch Baby Inc. has issued a recall for power adapters sold with the Rest 1st Generation Sound Machines due to a potential shock hazard.

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Sour Patch Kids unveils latest flavour

TalkingRetail

Sour Patch Kids has unveiled a brand-new addition to its flavour line-up in the UK with its latest launch: Sour Patch Kids Strawberry.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.