article thumbnail

2018 Marketing Technology Landscape: The Rise Of Bots & Live Chat

Whisbi

Marketing technologies are a set of efforts and tools that utilize technology to help marketers (especially digital marketers) achieve their goals in better and more efficient ways through various digital channels. Almost without exception, marketing technology companies operate on a software-as-a-service model (SaaS).

article thumbnail

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. Facebook Messenger originally began in 2011 as a messaging app for Facebook users. Messenger has since grown into so much more.

eCommerce 225
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ecommerce Statistics

Ecommerce Platforms

IBM, 2011). Affiliate Window, 2011). online shoppers engage with live chat features.(Ladesk,2017). 50% of Shoppers aged 55+ have never used live chat. 20% of consumers have told friends or colleagues about a poor live chat experience. 69% of shoppers in USA demand for live chat support.(MarTech,2017).

eCommerce 187
article thumbnail

10 years of industry awards & recognition

Whisbi

Here is a recap of the event: Our conversational technology is changing the landscape for customer engagement and customer experience, by enabling personalized, interactive, and engaging marketing & sales online. – Gartner Cool Vendor 2011. – Featured in the 2018 Martech Landscape : Live chat & bots category.

article thumbnail

Unbounce vs Instapage (Aug 2022): The Complete Guide

Ecommerce Platforms

Unbounce was launched in 2011 as a leading landing page builder. AMP and Thor render engine technology to give you the fastest page loading times on the market. There’s even live-chat functionality. Before this service, creating landing pages was a far more complex and involved process.

Arts 104
article thumbnail

Leveraging 2020 Ecommerce Trends to Improve Strategies

UpSellIt

This reached new heights in the second half of the 2010s, as technological advances took mobile shopping from an idea in its infancy to a part of everyday life. In 2011, only 7% of ecommerce purchases happened on a mobile device. Convenience has always been a driving force behind the rise of ecommerce. The Free Shipping Debate.

article thumbnail

Interview With Usama, CEO of Botsify on Chatbots and Messenger Marketing

Ecommerce Platforms

Well, I came to know about chatbots when I was in grad school (the year of 2011). That’s the reason we have already gone beyond just Facebook chatbots and now we even offer chatbots for websites, which can act as a replacement for your live chat. That was certainly a shocker. Shortly after graduation, I started my own company.

eCommerce 123