Retail TouchPoints

JUNE 7, 2023

From 3D billboards to spatial scent to ChatGPT, meet the brands leading the next wave of multisensory retail innovations, and learn best practices to help strengthen your brand’s sensory presence in this new, multi-dimensional experience market. Read part one here , part two here and part three here. augmented reality) to fully virtual (e.g.

Technology 279

Technology Retail Customer Experience Presentation 279

Optimizely

OCTOBER 10, 2018

He started the company back in 2013 and as CEO, quickly turned Boxycharm into a multi-million dollar company by offering full-size beauty products in a box. He’s well-known to his customers, or “Charmers”, for Instagram live stories where he previews each month’s box. How do you actually find your customers?

Subscription 150

Subscription Marketing Social Media B2C 150

BigCommerce

MAY 25, 2017

And technology like BigCommerce solves for the former –– where you can build a site and customize it without touching a single piece of code. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). And yet, only 20% of our revenue comes from our B2C segment. And on this, I have become an expert.

B2B 419

B2B Books BigCommerce Article 419

GetElastic

AUGUST 25, 2021

APIs can be described as the connective tissue that enables a multi-solution architecture to deliver business value. Back in 2013, we explored API business models in a blog titled, " 18 API Business Models Deconstructed ," which was based on a presentation called " Open APIs: What's Hot, What's Not? " by John Musser of ProgrammableWeb.

Payments 148

Payments Payment Services eCommerce Multi-channel 148

Fabric

SEPTEMBER 12, 2023

Headless commerce lets brands deliver seamless experiences across sales channels, providing a consistent customer journey regardless of where and how a customer embarks upon it. Using headless commerce means brands can fine-tune the sales journey on PC, mobile, in-app, through physical kiosks, and elsewhere.

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Ecommerce Platforms

APRIL 28, 2018

Ascend2, 2013). B2B ecommerce sales are expected to outgrow B2C sales, reaching 6.7 Total average ecommerce spend per customer over the course of the year is estimated to be $1,800 in the US and 1,600 in the UK. It's seven times more expensive to get a new customer than retain an existing one. Econsultancy, 2013).

eCommerce 187

eCommerce Live Chat B2B Social Media 187

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. And for good reason.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62