Forrester eCommerce

NOVEMBER 3, 2019

Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. 11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. In 2018, Alibaba generated a staggering $30.8

Events 218

Events Retail Customer Experience B2C 218

Ecommerce Platforms

AUGUST 10, 2021

Other topics that will be discussed cover 12 strategy sessions include B2B ecommerce, transitioning from offline to online, Omnichannel commerce, and digital trends. The virtual conference will be packed full of expert guidance and insightful presentations for your web business or store.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. trillion total retail market in 2013 and are expected to grow at a compound annual rate of nearly 10% through 2018.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Fabric

SEPTEMBER 12, 2023

Changing consumer trends highlight the importance of omnichannel retail initiatives. But embracing omnichannel without a clear idea of how to implement it can diminish its value and contribute to a brand’s TCO. Why is headless commerce important?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

BigCommerce

OCTOBER 20, 2017

Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. The most successful B2B sellers now use consumer-based technology to provide B2C-like shopping experiences to their B2B customers. Integrate Your Systems for Multi-channel Selling. Avoid the Doom Loop and Go Mobile Already!

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

JUNE 7, 2023

In this final installment of our Stimulate Retail series, we’ll explore ways businesses, whether B2C or B2B, can fill the sensory void online with new technologies capable of transferring the sensations consumers have interacting with brands in real life into the digital world.

Technology 264

Technology Retail Customer Experience Presentation 264

Ecommerce Platforms

APRIL 28, 2018

Ascend2, 2013). B2B ecommerce sales are expected to outgrow B2C sales, reaching 6.7 Econsultancy, 2013). Ascend2, 2013). Voice Search. 49% of B2B buyers prefer using consumer websites for work-related purchases and expect to be given the same array of omnichannel buying options they have as consumers.

eCommerce 187

eCommerce Live Chat B2B Social Media 187