SellBrite
JUNE 7, 2017
Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.
Demac Media
APRIL 27, 2017
For good reason, loyalty driven email content drives more revenue and higher rates of transaction per customer! Improving customer loyalty pre, during, and post-sale should be your primary focus! Don’t ghost your customers. Customers want to know you care and appreciate their business! Stay in touch!
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Smile.io
NOVEMBER 17, 2023
Editor’s Note: This post was originally published in 2016 and was updated for accuracy and comprehensiveness on November 17, 2023. For the past number of years, more and more company executives have been putting the spotlight on customer retention. With the average American consumer belonging to 16.7
lateshipment
JUNE 24, 2021
If you’re thinking right now why customer loyalty is stressed so much, here are some stats to clear your doubts: Acquiring a new customer costs five times than it costs to retain an existing customer. — Deliveroo Help (@DeliverooHelp) May 3, 2016.
Smile.io
JANUARY 30, 2024
Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.
Smile.io
NOVEMBER 5, 2019
Editor’s Note: This post was originally published on May 10, 2016 and was updated for accuracy and comprehensiveness on November 5, 2019. Beyond creating unique experiences for your customers, personalization actually boosts your bottom line. Not only does personalization bolster sales, but it can also increase customer loyalty.
Demac Media
JANUARY 18, 2018
Personalising the online shopping experience is not by any-means a new concept, but it will help you increase customer loyalty and new shopper retention rates. Having a loyal following of customers is worth A LOT to your business, but it will also be one of your biggest challenges to overcome. Increased awareness?
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