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Data Will be Key to Retail Success in 2021

Retail TouchPoints

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021.

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FTD Deploys New Online Tools in Bid to Expand Adoption by SMB Florist Network

Retail TouchPoints

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. As Powell noted, 30 years ago, most gifting retail business relied on walk-in customers.

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How Inflation Is Affecting Retail Businesses?

Korona

If you are a retail business owner, chances are you have experienced increased prices for your products from your suppliers in the last several months. While economists and the National Retail Federation still expect U.S. While economists and the National Retail Federation still expect U.S. Table of Contents.

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The Best Credit Card Processing Companies (In-Depth Review)

Kissmetrics

In fact, a long and complicated checkout process is the number three reason why consumers abandon their carts in 2020. It also ensures that the transaction information is correct, the customer has sufficient funds and notifies the payment gateway that the transaction was successful. Its POS app is rich in features and easy-to-use.

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How FTD Uses UX Analysis to Weed Out Friction Points in the Shopper Journey

Retail TouchPoints

Powell and CEO Charlie Cole, both of whom started at the company in early 2020, are part of a “new team charged with giving the brand its groove back, and that requires tech investment,” Powell said in an interview with Retail TouchPoints. UX issues also affect the 10,000 small business florists that currently make up the FTD network.

POS 200
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Data Security for Small Businesses in 2021 – Protect Your Customers’ Data

Korona

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. Customer database software, like a CRM, helps store critical and personal information in a secure database.

article thumbnail

Data Security for Small Businesses in 2021 – Protect Your Customers’ Data

Korona

There’s no denying that 2020 was the most memorable (but also hopefully forgetful) year in more than a century. When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. Customer database software, like a CRM, helps store critical and personal information in a secure database.