2021 Customer Retention Multi-channel Omnichannel 
ROI Revolution
MAY 6, 2021
Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation.
Payoneer
FEBRUARY 22, 2023
million in revenue in 2021. billion annually through 2021. This has led to most eCommerce websites in Nigeria relying on the payment-on-delivery (POD) option, which customers can abuse. This will help build customer trust and credibility and ultimately increase customer retention and loyalty.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetElastic
NOVEMBER 29, 2022
Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.
GetElastic
JULY 22, 2022
This post was originally published in 2021 and has been updated for relevancy. Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel.
Wiser
MARCH 16, 2021
What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. And I really think this is a start in the trend towards omnichannel as we talked about before.
Kibo
MAY 14, 2014
5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. And for good reason.
ROI Revolution
DECEMBER 2, 2021
Updated December 2, 2021. Black Friday 2021 brought in $8.9 Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. November 11.
Expert insights. Personalized for you.
135 
Let's personalize your content