2022 Customer Data Games Multi-channel 
Retail TouchPoints
FEBRUARY 9, 2023
In December 2022 the company also brought on its first-ever Chief Digital Officer , Aaron Bundschuh, who will work closely with Detenber to reshape the company’s digital experience. Creating these unique customer journeys is easier said than done, especially for a retailer that touches so many varied consumer segments. “We’re
365 Retail
AUGUST 17, 2022
To remain competitive in today’s signal-saturated world, retail marketers need to deliver relevant, personalised content throughout the customer journey. Personalisation marketing tools rushed on the scene more than 15 years ago to help marketers more effectively engage with consumers in digital channels like web, social and mobile.
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Retail TouchPoints
NOVEMBER 10, 2023
Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this). In 2022, global retail media revenue reached $101 billion, according to GroupM.
365 Retail
FEBRUARY 23, 2022
The brands who were already offering subscription services for beauty, grooming, food and more prior to the pandemic found themselves ahead of the game when lockdown started. So what does 2022 hold for the subscriptions market? This could perhaps be due to the rise in customer loyalty. . The subscription phenomenon.
Ecommerce Platforms
JANUARY 27, 2023
In fact, The Generation Z communication Trends report shows that the average first response time for live chats in 2022 was below 40 seconds! So, customers still feel they’re getting helpful answers from someone who knows what they’re talking about. This multi-media approach often leads to faster and more efficient problem resolution.
Retail TouchPoints
APRIL 5, 2024
Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever. About four in five U.S.
Retail TouchPoints
APRIL 13, 2021
The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As use digital wallets, according to data from PayPal.
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