Forrester eCommerce

OCTOBER 4, 2022

billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

Management 361

Management Marketing Customer Experience Customer 361

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 250

Fulfillment Jewelry Operations Technology 250

Retail TouchPoints

MARCH 25, 2024

trillion in 2029. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience. Ensure your return policy is clear, comprehensive and fair to both your business and customers. Connectivity.

Small Business Retail 300

Small Business Retail eCommerce Shipping Costs Retail 300

Retail TouchPoints

JULY 31, 2023

This has mostly been worked through and demonstrates that retailers are becoming more effective in managing their inventory levels and avoiding excessive stockpiling in 2023.” Supplier-related issues, while still problematic, are headed in the right direction, declining by $174 billion in 2023 compared to 2022.

Shipping Costs 235

Shipping Costs Retail Supplies Improvements 235