2029 Customer Customer Experience Shipping 
Retail TouchPoints
MARCH 25, 2024
As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. trillion in 2029. Businesses can find areas to reduce costs without compromising product quality or customer service by tracking all financial aspects, from procurement to delivery.
Retail TouchPoints
JULY 31, 2023
Incidents of customers unable to find an associate to help them increased 36.3% Even when associates were available, customers who “found someone but couldn’t find the item” increased by 17.6% North American retailers’ labor struggles also are having an outsize impact in the region. in North America, compared to just 1.4%
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