GetElastic

NOVEMBER 11, 2021

Editor's Note: This post was originally published on September 8, 2019 and has been updated to reflect the growing array of chatbots for retail and ecommerce. Conversational commerce has become a formidable channel to recon with. We’ll cover 20 of the best chatbots for ecommerce businesses. Ready-to-use templates.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Tag-based reporting: Add tags to chats for analytics. Let’s dive in. Go to the top.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Omnisend

NOVEMBER 20, 2023

As you’ll discover in this Wix eCommerce review, the platform has broader and more advanced capabilities. Wix eCommerce caters to businesses of all sizes. Wix eCommerce competes with well-known ecommerce solutions, offering both ease of use and comprehensive functionality. However, that’s far from reality.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Ecommerce Platforms

DECEMBER 27, 2021

The best ecommerce help desk software ensures you can give your customers the support and care they need most when they’re shopping online with your brand. A help desk software solution organizes all requests for guidance and help from different channels into one environment, so you can track your interactions with customers over time.

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Ecommerce Platforms

NOVEMBER 16, 2020

The quest to discover the best ecommerce platform out there has been our ongoing goal here at ecommerce-platforms.com ever since the site was established. We invest real hours each week to test and examine each platform, all in an effort to find out how viable they are among the top ecommerce platforms in the market. Big Cartel.

3dcart 272

3dcart Volusion eCommerce Platforms BigCommerce 272

Ecommerce Platforms

OCTOBER 4, 2022

By the end of 2022, the global eCommerce market is expected to grow to a staggering $5.55 In light of that, it's no wonder that entrepreneurs are frequently finding new eCommerce-related opportunities to turn their passion into a living online. However, the right eCommerce platform is imperative to succeed in this venture.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Nonetheless, both technology and human behavior are constantly changing, and as a business owner or ecommerce manager, you have to be ready to adapt. The way the world works.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Ecommerce Platforms

MARCH 28, 2022

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Tidio comprises two significant features: Live chat to provide customer support. Tidio’s Live Chat.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

Ecommerce Platforms

OCTOBER 12, 2022

Squarespace vs Bigcommerce: it’s a battle between two giants of the website building and ecommerce platform world. The main ecommerce and site building features from Squarespace and BigCommerce are easily compared, but we must also look at the quality of those features. Squarespace Pros. Bigcommerce Pros. Bigcommerce Cons.

BigCommerce 209

BigCommerce Payment Services Merchant Services Shipping Costs 209

GetElastic

SEPTEMBER 9, 2019

Analyzing over 20 years of live chat transcripts, LivePerson found 69% of chats and calls could be handled quickly by bots, and Nielsen found 56% of online shoppers say they prefer to resolve issues through messaging apps than call customer service. Choose your Channel(s). Why explore voice commerce.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Ecommerce Platforms

JANUARY 11, 2023

Plus, there are some fantastic analytical capabilities for learning more about your target audience. Great analytics. You can even create mini clips of your content to share on social media and various online channels, with automatic resizing. Live chat functionality for service. Excellent video and audio quality.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

Plus, there are some fantastic analytical capabilities for learning more about your target audience. Great analytics. You can even create mini clips of your content to share on social media and various online channels, with automatic resizing. Live chat functionality for service. Excellent video and audio quality.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Ecommerce Platforms

DECEMBER 6, 2022

The best email marketing software for ecommerce companies has emerged as a must-have investment for many business leaders. The biggest challenge is figuring out which email marketing software is best suited for the ecommerce landscape. HubSpot offers a unique solution for email marketing for growing ecommerce companies.

eCommerce 197

eCommerce Marketing WooCommerce Shopify 197

GetElastic

OCTOBER 22, 2019

Ecommerce. A multi-billion-dollar industry, ecommerce took baby steps in the ’90s and has become a significant threat to brick-and-mortar retail. Live chat is one of those features that has successfully integrated itself in many ecommerce sites. Why live chat has become important to scale businesses?

Live Chat 114

Live Chat eCommerce Customer Retention Multi-channel 114

Ecommerce Platforms

MAY 11, 2023

Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time. Askly is one of the newer chat-based customer service tools to emerge within the rapidly growing SaaS market today. Let’s jump in. What is Askly?

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Omnisend

DECEMBER 14, 2023

Reading Time: 8 minutes There’s a common myth that ecommerce apps are only useful for large and established online stores. That they’re unnecessary for small ecommerce businesses. This article explores some of the best ecommerce apps, including their key features, pros, cons, and pricing. The reality? Let’s get started!

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Ecommerce Platforms

JANUARY 29, 2019

Most users struggle when trying to pick the best ecommerce software. We want to help you find your way around all that noise and point you towards the top ecommerce software in the market so that you can make an educated decision when building an online store. “What is ecommerce software, anyway?” Just want our no.1

eCommerce Software 188

eCommerce Software eCommerce Payment Services Merchant Services 188

Ecommerce Platforms

APRIL 28, 2018

Looking for some solid data on eCommerce, CRO, social media, and automation? Ecommerce sales account for just 8% of total retail sales in the U.S. B2B ecommerce sales are expected to outgrow B2C sales, reaching 6.7 Average ecommerce conversion rates vary from 3% to 4%. Strategy Analytics, 2018). Here you go.

eCommerce 187

eCommerce Live Chat B2B Social Media 187

Ecommerce Platforms

OCTOBER 28, 2021

When you start an ecommerce site you realize that there are loads of items that need to be checked, cross-checked, and tested to ensure that your customers have a quality user experience. That’s why we put together an extensive ecommerce launch checklist to guide you through the initial stages of running an online store.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers. LiveChat Chat Widget.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Omnisend

JANUARY 5, 2024

Today’s ecommerce website builders require no coding or design skills, so are perfect for beginners. Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right?

eCommerce 88

eCommerce Payment Services SEO Social Media 88

Omnisend

JUNE 1, 2023

Reading Time: 9 minutes A common myth about Omnisend and CM Commerce is that these tools aren’t suitable for all types of businesses. Some people assume that Omnisend is only suitable for large businesses and CM Commerce is for businesses operating in specific niches only. But that’s not true. So, which platform should you choose?

eCommerce 88

eCommerce Multi-channel Live Chat Omnichannel 88

Ecommerce Platforms

OCTOBER 21, 2021

With so many eCommerce platforms to choose from, it's never been easier to launch your own online business. These solutions simplify the whole process: From building your eCommerce website to setting up a convenient shopping cart to marketing products – many of these platforms provide it all! BigCommerce. Squarespace.

eCommerce Platforms 222

eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Ecommerce Platforms

JANUARY 11, 2023

More than just a basic chat support solution, LiveChat combines a customizable chat widget with in-depth automation, chat transcripts, and analytics, to help you enhance your customer experience strategy, and drive loyalty. Pre and post-chat surveys (default only on Starter). Multi-website support.

Live Chat 104

Live Chat Multi-channel Management Customer 104

Ecommerce Platforms

JANUARY 11, 2023

More than just a basic chat support solution, LiveChat combines a customizable chat widget with in-depth automation, chat transcripts, and analytics, to help you enhance your customer experience strategy, and drive loyalty. Pre and post-chat surveys (default only on Starter). Multi-website support.

Live Chat 104

Live Chat Multi-channel Management Customer 104

Ecommerce Platforms

FEBRUARY 22, 2023

By the end of it all, you’ll have learned about its website integration capabilities, social media selling tools, advanced ecommerce features. Finding an ecommerce platform that truly offers something unique can be challenging. In other words, you're stuck with whatever your chosen eCommerce platform determines.

Payment Services 104

Payment Services Merchant Services eCommerce Payments 104

Omnisend

MAY 24, 2023

And although Moosend is a popular email marketing tool in the world of ecommerce, it lacks important features like SMS functionality. Omnisend is specially designed to meet the marketing needs of fast-growing ecommerce businesses. These are features you can use to build an effective marketing campaign for your ecommerce business.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Ecommerce Platforms

MARCH 18, 2022

HubSpot’s extensive offering provides access to a range of capabilities for omnichannel connectivity too, so you can reach out to your customers through everything from WhatsApp to live chat. The ability to track conversations from one channel to the next ensures you can take context with you to each stage in the conversation.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

MagentoBrain

MAY 25, 2023

Whether you are looking to build a chatbot for customer service, lead generation, or e-commerce, there is chatbot builder software that can meet your needs. Offers Data Analytics: Chatbot builders often come with analytics features that allow businesses to track the performance of their chatbots. It is built with Node.js

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Ecommerce Platforms

NOVEMBER 3, 2022

The best Shopify shipping apps can be a powerful tool for ecommerce business owners. Designed as an all-in-one shipping solution for ecommerce store owners, Easyship makes serving your customers quick and affordable. Users can save up to 91% on DHL eCommerce, 89% on USPS Priority Mail, and 76% on UPS Worldwide Saver.

Shipping Costs 104

Shipping Costs Shipping Fulfillment Shopify 104

Omnisend

MAY 10, 2023

Email gives brands an opportunity to reach customers over a channel they check voluntarily, without being too intrusive. Both Omnisend and Dotdigital are great in this area, although Omnisend scores higher points for the Ecommerce industry. At the same time, emails can also get overwhelming for customers.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Omnisend

MAY 30, 2023

Reading Time: 10 minutes Omnisend vs SMSBump: which one is right for your ecommerce business? Both Omnisend and SMSBump are built for ecommerce businesses and integrate with popular ecommerce platforms , such as Shopify , Shopify plus, WooCommerce and BigCommerce. boost in orders in 2022.

Shipping Costs 88

Shipping Costs Multi-channel Live Chat Shopify 88

Ecommerce Platforms

JUNE 2, 2020

As someone who is in the process of setting up an online store , you are probably researching and evaluating your options for an ecommerce platform that is suitable for your requirements. Success in ecommerce ultimately boils down to how you run your business and the corresponding customer support framework.”. Does this sound familiar?

eCommerce Platforms 193

eCommerce Platforms Shopify Payment Services eCommerce 193

Ecommerce Platforms

JUNE 15, 2023

The top Shopify POS apps allow you to synchronize your ecommerce store with the point of sale tools you use in the physical world, such as cash registers and checkout systems. If you’re looking for a simple and streamlined way to connect your Shopify ecommerce store to your point of sale system, look no further than Shopify POS.

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POS Shopify Payment Services Payments 104

BigCommerce

MARCH 31, 2017

Gorilla Group is an award-winning ecommerce service provider – including 4 Webby Awards and 2 Interactive Media Awards – and BigCommerce Elite Partner. By all the most recent reports, analysts have forecasted that global B2B ecommerce revenue will top $6.7 B2B ecommerce alone had already surpassed $5 trillion in revenue.

B2B 402

B2B eCommerce B2C Merchant Services 402