Kissmetrics

NOVEMBER 30, 2020

Consider which support channels fit your customer’s needs. You can also connect Zendesk to your social channels without managing a ton of different platforms. Only two tier options Less adaptable for B2C support. Getting the wrong features can be just as bad as having no software at all. Customer Preference.

Live Chat 239

Live Chat Customer B2B Social Media 239

Omnisend

MAY 31, 2023

It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. But it includes an extra channel— push notifications —and is available at a lower cost. Omnisend also enables multi-channel automation workflows and automation splits. Looking for more similar tools?

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Kibo

JUNE 7, 2022

According to research from IDC, 62% of organizations surveyed said that 40-79% of their sales occur on digital commerce platforms. In addition, 45% of organizations need a digital commerce platform that is oriented to both B2C and B2B on one single platform. . Download Here.

Channel 62

Channel B2C Multichannel Download 62

Kibo

NOVEMBER 1, 2021

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. Omnichannel vs. Multichannel Order Management. Source: Google.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Multichannel communication capabilities mean you can exceed customer expectations whenever they interact with you.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Kibo

NOVEMBER 5, 2021

A modern OMS helps retailers manage inventory in real time, coordinate multichannel sales, initiate fulfillment tasks, routes, print shipping labels, and handle returns. In early 2020, the EY Consumer Index revealed that just 21% of the thousands of consumers surveyed forgave retailers for service disruptions from Covid-19.

Management 62

Management Payment Services eCommerce Shipping Costs 62

BigCommerce

OCTOBER 10, 2017

With an ecommerce business, especially a B2C business, there are a lot a lot of customers and prospects in and out in the months between October and January. Use the data you hold in dotmailer to better target users and create powerful multichannel automation without the need to code. The Streams You Need in Place Now. Final Word.

Shipping Costs 407

Shipping Costs X-cart Marketing BigCommerce 407

ROI Revolution

MARCH 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. As COVID-19 shut down traditional sales channels for many B2B brands in 2020, the value of digital transactions grew 9.6% Last updated March 2, 2021. March 2 update. New COVID-19 data + stats.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

AUGUST 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Claim your copy so you can profit off of this channel’s meteoric rise. 50% of marketing decision-makers say they’ll use voice as a marketing channel this year. million from 72.8

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Various surveys have been circulating about consumers’ return-to-office preferences, with some polls indicating more hesitancy to return than others. billion in 2020. billion in 2020.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Claim your copy so you can profit off of this channel’s meteoric rise. 50% of marketing decision-makers say they’ll use voice as a marketing channel this year. July 1 update. May 14 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy. May 14 update. million from 72.8

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

OCTOBER 1, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. According to an Adobe consumer survey, 33% of consumers have received online orders later than expected and 30% prefer BOPIS or curbside pickup over delivery. Last updated October 1, 2020. 9/14 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

DECEMBER 3, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Last updated December 3, 2020. COVID-19 + ecommerce: DTC stats. 10/7 update.

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

NOVEMBER 4, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. 64% of shoppers surveyed want mobile and contactless pickup options, with 79% saying contactless store pickup is very important. Last updated November 4, 2020. 60% want curbside pickup options.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Last updated January 5, 2021. COVID-19 + ecommerce: DTC stats. 10/7 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

MAY 6, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. March 9 update. More new COVID-19 trends + data. March 2 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. Social media has also proved itself as an extremely viable channel for ecommerce brands – especially for impulse purchases. Last updated April 8, 2021. March 9 update. March 2 update.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JANUARY 5, 2022

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Various surveys have been circulating about consumers’ return-to-office preferences, with some polls indicating more hesitancy to return than others. billion in 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 4, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

SEPTEMBER 9, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In the UK, 35% of all online purchases during the lockdown period were made via Amazon, with one-fifth of survey respondents saying they now have a higher intent to purchase from Amazon post-pandemic.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

NOVEMBER 4, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Digital emerged more than ever as a channel for consumers looking for home products. Facebook and Google channels drove growth several times that of online stores. billion in 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Facebook and Google channels drove growth several times that of online stores. 50% of marketing decision-makers say they’ll use voice as a marketing channel this year. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. million from 72.8 million last year.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

JULY 2, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In this exclusive executive report, you’ll uncover: 15 secrets to fortify your multichannel marketing strategy across Amazon, Google, Facebook, and more. Last updated July 2, 2020.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

FEBRUARY 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. The brands surveyed in this research spanned verticals including home, fashion, beauty, electronics, food, and more. Last updated February 2, 2021. COVID-19 + ecommerce: DTC stats. 10/7 update.

eCommerce 68

eCommerce Social Media Payment Services Merchant Services 68