8 Amazing Omnichannel Experience Examples from the World's Top Brands
GetElastic
AUGUST 10, 2021
Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos. Speaking from personal experience, the easier it is for me to access my accounts, make purchases, manage settings, and engage with support, the happier I am.
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