Remove Channel Remove Customer Loyalty Remove Customer Retention Remove Outdoor
article thumbnail

5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customersloyalty is no longer confined to programs and points. Inflation and the threat of a recession are bringing discounts to the forefront.

article thumbnail

8 Organic Ways You Can Tackle Seasonal Sales as an Ecommerce Brand

Smile.io

Having a good idea of when your customers are likely to make big purchases in the year will help you make better-informed decisions about when you should update your stock and promote it on your social channels. Utilize your social channels. Any sale you’re having should be promoted on all your social media channels.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How the Customer Experience is Powering the Fastest Growing Brands

Kissmetrics

In this guide, we’ll discuss different approaches for building a memorable customer experience and how successful brands are executing on these creative ideas. Most businesses under-invest in customer loyalty, even though establishing some type of loyalty program is one of the most obvious ways retailers enhance their customer experience.

article thumbnail

How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

However, by increasing customer retention by 5% , profits can increase by 25-95%. Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Update your website and social media channels to reflect your values clearly .

article thumbnail

Customer Acquisition Cost: The One Metric That Can Determine Your Company’s Fate

Kissmetrics

This company has used a customer retention calculation to determine its customer lifetime value (CLV) is $2,000. What About CAC Per Marketing Channel? Knowing the CAC for each of your marketing channels is what most marketers want to know. This means this particular company is able to turn a $2.00

Customer 350