lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal. Not to worry.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

RTP blog

SEPTEMBER 6, 2019

By Andrew Kokes, HGS In a time when Millennials and Gen Z turn to social media more than ever , these digitally native consumers expect brands to provide a quick and seamless online experience. Social media platforms are constantly evolving, and brands have to evolve along with them in order to stay relevant to today’s consumer.

Social Media 150

Social Media Customer Customer Experience Technology 150

Retail TouchPoints

JULY 15, 2022

Then there’s the ever-tightening restrictions on data collection and tracking, making it harder than ever to target and engage consumers via traditional marketing channels. Macy’s RMN hit the market in 2020 and quickly generated $105 million in revenue in 2021.

Retail 290

Retail Download Marketing Customer Experience 290

Retail TouchPoints

MAY 19, 2023

That’s why I wrote Leading Travel and Tourism Retail, a handbook for retailers, hospitality venues and others that want to attract cash-rich, time-poor tourists and delight them. The young are spearheading a shift toward valuing experiences rather than just objects. But far too many are missing out. Trying to appeal to everyone.

Travel 278

Travel Payment Services Retail Books 278

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. It’s that level of customer obsession that has garnered them a 70% return rate of first-time Disney visitors and over 85 years as one of the world’s most trusted brands. What is Customer Obsession?

Customer 289

Customer Customer Experience Improvements Consumer 289