Ecommerce Platforms

JANUARY 15, 2023

As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies. Live chat is one of the top customer contact options on offer today. There are even built-in tools for sales, employee experience, and in-depth reporting.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

MARCH 8, 2023

Shopify is an ecommerce platform, or website building tool which empowers business leaders with all the tools they need to create an online store. Finding the right solution for your needs means exploring the features and capabilities of each platform with care. What is Shopify? Let’s start with the basics. What is Shopify?

Shopify 104

Shopify eCommerce Platforms Payment Services Merchant Services 104

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Ecommerce Platforms

JANUARY 15, 2023

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace. In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers.

Live Chat 104

Live Chat eCommerce Platforms Customer Multi-channel 104

Lemonstand

MARCH 1, 2018

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers. Read on to find out what they are.

Live Chat 67

Live Chat eCommerce Channel Customer Experience 67

Ecommerce Platforms

MARCH 4, 2023

Not only are chatbots becoming a popular way to enable self-service for your consumers, but they can also be excellent at increasing sales, thanks to their ability to proactively reach out to buyers. The paid plans start relatively cheap, but you will need to pay for each agent you plan on using with the live chat features.

Live Chat 104

Live Chat eCommerce Payment Services Multi-channel 104

Groove

APRIL 11, 2022

Consumers feel emotionally connected to these brands and remain loyal to them over time ? Like brick and mortar stores, eCommerce stores must be recognizable through a logo, color scheme and tone of voice. Invest In The Right eCommerce Platform. Use a Customer Support & Live Chat Tool.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

Ecommerce Platforms

MAY 11, 2023

The hassle-free solution not only gives customers rapid access to self-service support, with a convenient chat widget, but it also automatically converts content into the native language of each customer instantly, with minimal effort. Askly is available in three different forms, dependent on your specific needs. Further reading ?

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Ecommerce Platforms

DECEMBER 31, 2018

After all, shipping is the key element where consumer expectations and the ecommerce experience converge. ShipStation is a leading web-based shipping software that helps ecommerce stores to import and manage their orders. In case your platform doesn’t integrate, utilize the Custom Store Integration feature to import orders.

Shipping Costs 156

Shipping Costs Shipping Live Chat 3dcart 156

Ecommerce Platforms

DECEMBER 27, 2021

There’s a knowledge base for reference to valuable information, a series of customer feedback surveys, and extensive reporting tools. You’ll also unlock things like Live Chat and WhatsApp integrations. The technology will help you to keep track of service requests with extensive automation and insightful reporting tools. ??

eCommerce 104

eCommerce Live Chat Multi-channel Technology 104

Ecommerce Platforms

FEBRUARY 10, 2023

However, finding the right CRM software can feel overwhelming and time-consuming. In addition, you can also offer live chat; this includes the ability to assign leads to your sales reps. Lastly, you can use Pipedrive’s insights, and reports feature to set your team's sales goals and forecast revenue.

Live Chat 104

Live Chat Document Management Improvements 104

Kissmetrics

NOVEMBER 25, 2020

How Can E-Commerce Automation Help My Business? More and more people are shopping online, giving e-commerce the advantage over brick-and-mortar stores. Meanwhile, Forbes reports that consumers have increased expectations for faster and more convenient deliveries. E-Commerce Automation Saves Time.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Ecommerce Platforms

JANUARY 24, 2023

Yotpo integrates with various ecommerce platforms to seamlessly slot into your existing tech stack and does have a robust integration network with other ecommerce marketing tools. It also creates reports with insights on creating a more customer-centric shopping experience. There's a library of loyalty widgets.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. This means that SMS marketing is still a preferred channel for consumers and all you need is the right SMS marketing tool to launch your campaign. But guess what? These include Shopify , WooCommerce , and BigCommerce.

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants that offer subscriptions chose this model. eCommerce Integrations. Replenishment.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Ecommerce Platforms

NOVEMBER 10, 2021

On the plus side, you will receive tools for email and social ticketing, knowledge base creation, ticket trend reports, combined mailbox tracking, and team collaboration features. You can even access things like “goals”, for helping you to reach your targets, live chat, and team email too. Not the best reporting features.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Ecommerce Platforms

MARCH 9, 2021

One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. Zendesk is s full helpdesk and live chat solution designed to help companies manage better customer service. Help Scout. LiveAngent.

Live Chat 104

Live Chat Social Media Management Marketing 104

Ecommerce Platforms

MAY 18, 2021

LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Shopify (and other eCommerce platforms). Customers can’t upload images to the chat. The platform isn't very customizable. The reporting functionality is quite basic.

Social Media 210

Social Media Live Chat SEO Management 210

Ecommerce Platforms

AUGUST 29, 2022

With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Ecommerce Platforms

AUGUST 22, 2022

That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Groove

OCTOBER 7, 2022

Types of Subscription Programs Replenishment The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants use a Shopify subscriptions app chose this model.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Omnisend

DECEMBER 14, 2023

Ecommerce apps are software tools and applications that allow you to create, manage, and grow your online store. They’re add-ons or plugins you install on your ecommerce platform to enhance functionality and performance. They are user-friendly platforms with consumer-centric features for online shopping.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Ecommerce Platforms

JANUARY 26, 2023

Many entrepreneurs are weighed down by time-consuming tasks that take them away from what they need to do to expand their brands. If so, look for a CRM that offers good sales reporting. What kind of support is on offer: Live chat? Managing a business is hard. Equally challenging is growing it.

Live Chat 104

Live Chat Social Media Management Mobile 104

Groove

APRIL 29, 2022

Brands are now using text messaging to send promotional messages, updates, company announcements and more to consumers that provide consent. After the recession in 2009, businesses used direct mail less and less due to its cost, and consumers weren’t shopping as much during that time when compared to before the recession.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Groove

FEBRUARY 21, 2019

Google Data Studio - Reporting and Visualization. These are just a few of the many tools available through Google's Marketing Platform. From testing to reporting, Google remains an industry leader in digital marketing and can help eCommerce businesses continue to grow through its tools. Consumer Insights.

eCommerce Marketing 284

eCommerce Marketing eCommerce Marketing PPC 284

Ecommerce Platforms

FEBRUARY 5, 2021

Live chat software. Social media marketing: Within the all-in-one platform, you can access social media marketing tools to manage your profiles from the same place. Site messaging: The live chat messaging feature ensures you can follow up with site visitors immediately, when they’re most likely to be engaged with your brand.

Live Chat 156

Live Chat Payment Services Social Media Payments 156

Ecommerce Platforms

JUNE 15, 2022

In fact, 92% of consumers would buy again if the return process was easy. Analytics and Reports. Here you can identify return trends and learn more about your shopper's consumer habits. Plus, you can download and schedule system-wide reports whenever you need to. In addition, there's neither live chat nor phone support.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Omnisend

MAY 30, 2023

Both Omnisend and SMSBump are built for ecommerce businesses and integrate with popular ecommerce platforms , such as Shopify , Shopify plus, WooCommerce and BigCommerce. Analytics and reporting Both Omnisend and SMSBump offer SMS marketing solutions with analytics and reporting features. Here’s an example.

Shipping Costs 88

Shipping Costs Multi-channel Live Chat Shopify 88

Ecommerce Platforms

OCTOBER 28, 2021

Consumers have become more and more concerned about their online privacy, so they want to know what happens to their name, email address, address, and payment information when they type it into your website. Sometimes referred to as Listing pages, you'll also see them called Category or Collection pages depending on your ecommerce platform.

Payment Services 245

Payment Services Merchant Services Payments eCommerce 245

Ecommerce Platforms

MARCH 15, 2021

Metrilo’s features comprise three categories that work together to help you retain customers by harnessing the power of consumer data: Ecommerce Analytics. It automatically reports on the performance of marketing campaigns- more specifically, Metrilo outlines metrics including visitors, orders, and revenue over time.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Ecommerce Platforms

SEPTEMBER 24, 2019

The reason for this is because both of the ecommerce giants have been battling it out for market share all over the world, especially as Alibaba Group has successfully moved into Amazon's territory with consumer sales through AliExpress. Alibaba vs AliExpress: How They Differ for Regular Consumers. Yes and no.

Merchant Services 134

Merchant Services Shipping Costs Consumer Payment Services 134

Ecommerce Platforms

MAY 3, 2022

The free CRM allows companies to start closing deals faster through HubSpot, with access to contact management, email scheduling, a comprehensive deal pipeline, meeting scheduling, and live chat. What’s more, if you need to create insightful reports, there are a range of customizable templates. What’s in the free package?

Live Chat 104

Live Chat Payment Services Social Media Management 104

Ecommerce Platforms

APRIL 28, 2018

86% of consumers said they would like to receive promotional emails from companies they do business with at least monthly.(Statista,2016). 4 in 5 consumers use search engines to find local information. 4 in 5 consumers use search engines to find local information. 43% of consumers do online research while in the store.(Wordstream,2016).

eCommerce 187

eCommerce Live Chat B2B Social Media 187

Smile.io

MAY 15, 2024

    Choose the right ecommerce platform There are countless ecommerce platforms an entrepreneur can choose from. The factors you consider when starting an ecommerce business differ significantly from those that matter when scaling an ecommerce business.   

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Omnisend

MAY 22, 2023

Analytics and reporting Has advanced analytics and reporting features to track multiple KPIs and optimize efforts. Has more advanced reporting, such as automation, deal, contact, conversion, web personalization reports, etc. 24/7 chat & email Support, and free resources. Doesn’t offer a free plan.

Live Chat 88

Live Chat Shipping Costs eCommerce eCommerce Platforms 88

Ecommerce Platforms

JULY 10, 2021

6 of the Best Ecommerce Platforms and Solutions. Shopify Review : Is Shopify the Best Ecommerce Platform? Notable features include a web-based heatmap that provides a visual report on where people click, scroll, and spend time on your website. . You can install live chat on your website.

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

Ecommerce Platforms

DECEMBER 6, 2022

The best email marketing software for ecommerce companies has emerged as a must-have investment for many business leaders. As consumers spend more time shopping online, they have countless companies competing for not just their attention, but their loyalty. Plus, smart rules make it easy to implement dynamic content.

eCommerce 197

eCommerce Marketing WooCommerce Shopify 197