Customer Experience Customer Retention Exercises Improvements 
lateshipment
MAY 6, 2023
Are you up for a simple exercise that will predict how successful your business will be? What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience.
Retail TouchPoints
MAY 11, 2021
Getting the returns experience right is one of the most critical parts of that cycle — 95% of shoppers say that how returns are handled affects their decision of whether to purchase again. This is perhaps the most crucial test of your overall returns experience. In the long term, though, you’re probably losing that customer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
lateshipment
MAY 28, 2020
Neither do they help in improving customer satisfaction. As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?
Algopix
DECEMBER 26, 2023
By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.
Omnisend
APRIL 15, 2021
Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. As a store owner, you might think: “Why do I need a loyalty program?” Add VIP tiers.
Omnisend
APRIL 15, 2021
Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. As a store owner, you might think: “Why do I need a loyalty program?” Add VIP tiers.
eCommerceFuel
SEPTEMBER 6, 2023
“Customer segmentation analysis helped me understand our business better, improve all our KPIs and communicate better with our customers.” — ECF Member Why Customer Segmentation Matters Personalization: Tailor your messaging to fit individual needs and preferences. Should Buyer Personas Precede Customer Segmentation?
Expert insights. Personalized for you.
130 
Let's personalize your content