Customer Experience Omnichannel Shipping Costs Shipping Products 
Retail TouchPoints
SEPTEMBER 3, 2020
Returns are a cost of doing business for any retailer. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits.
Ecommerce Platforms
FEBRUARY 14, 2023
If you're reading this blog post, you'll know that there are many challenges to running your own online store; one is handling the storing, packing, and shipping of your products. When you’re still a tiny business selling products from your home, you might be able to manage this yourself. Cue the dropshipping business model.
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Ecommerce Platforms
MARCH 18, 2023
Ecommerce stores, on the other hand, are online platforms, where customers can purchase products using credit cards and other digital payment methods, and have them shipped to their homes, or a pickup location. Most retailers act as the final link in the chain that takes products from a creator to a customer.
Retail TouchPoints
SEPTEMBER 23, 2022
As Herrington sees it, a good experience with the Amazon brand, whether it happens on Amazon.com or not, is a win. This kind of thinking goes against the traditional retail wisdom that you should keep your customer with you at all costs. Anything that we change has a short-term impact and a long term-impact on customer behavior.
Retalon
DECEMBER 8, 2021
Some factors affecting this decision include the proximity of the storage location to the customer, inventory availability, and the labour involved. Methods are established to transfer inventory from storage to customer. Customer preference (fulfillment). How quickly can they receive their item?
GetElastic
MAY 2, 2019
Improving customer experience is top-of-mind for every digital business. Billions are spent each year on mobile apps, content, personalization and omnichannel capabilities. You can improve results by reducing product name, description and spec weighting and boosting category relevance and price. Boost-and-bury.
Retail TouchPoints
AUGUST 13, 2021
As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? What does the ideal of omnichannel look like, in your opinion?
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