lateshipment

APRIL 26, 2022

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Thus, make sure you understand and follow these 10 best practices when it comes to e-commerce shipping.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Retail TouchPoints

SEPTEMBER 2, 2022

If you find that your business and products can indeed add value to a specific market, do the foundational work, including establishing messaging and an amplification strategy, that will help your brand stand out in these markets. Build Out Your Engagement Strategy. We’ve all heard the term “ go global, act local.”

Merchant Services 282

Merchant Services Shipping Costs Channel eCommerce 282

Retail TouchPoints

JULY 27, 2022

With that in mind, here is a look at five strategies that can help grocers optimize online integration of their grocery store. This type of platform can aid grocers in providing customers with a seamless shopping experience even as their preferences keep evolving. Provide smooth and efficient customer experiences.

Payment Services 234

Payment Services Shipping Costs Omnichannel Fulfillment 234

ESW

JUNE 4, 2024

On one hand, the returns process is an opportunity to turn a negative customer experience into a positive one. This post dives into the world of return analytics, offering insights and strategies that can help you minimise returns , reduce losses and increase customer satisfaction. And there is plenty to talk about.

Merchant Services 78

Merchant Services Social Media Consumer Electronics Customer Experience 78

lateshipment

DECEMBER 4, 2021

The pandemic has largely disrupted holiday shipping in 2021, with a surge in online purchases, record shipping costs, port congestion, and inventory shortage. An Analysis of Shipping Performance by FedEx and UPS in 2021 Right Before the Holiday Season. While 15.34% of packages shipped to Illinois via FedEx faced the most delays.

Shipping Costs 130

Shipping Costs Shipping eCommerce eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Customers also expect retailers to communicate about the return process. Acknowledge Order Inquiry Urgency.

Retail 280

Retail Shipping Costs Fulfillment Shipping 280

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 224

Shipping Costs eCommerce Customer Experience Recommendation 224

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction.

Customer Experience 90

Customer Experience Improvements Customer Customer Retention 90

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result.

eCommerce 209

eCommerce Shipping Costs Retail Recommendation 209

Groove

MARCH 28, 2022

Companies must optimize their email marketing strategy to cater to their targeted businesses’ needs. In this blog, we’re reviewing a few B2B email marketing strategies that you can implement to engage your target audience and turn email into a high performing revenue channel. B2B Email Marketing Strategies. Use Segmentation.

B2B 195

B2B Marketing Merchant Services Webinar 195

UpSellIt

SEPTEMBER 8, 2023

Take a look at our top Black Friday Cyber Monday strategies so you can boost conversions to reach your goals this season. Building Your BFCM Strategy Not having a strategy in place for Black Friday and Cyber Monday can cost retailers thousands of dollars in missed revenue. So take a look at your analytics from previous years.

Marketing 132

Marketing Shipping Costs Recommendation Social Media 132

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online. It’s an emergency.

eCommerce 285

eCommerce Shipping Costs Merchant Services Customer Experience 285

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Consumer Customer Loyalty 78

Algopix

JANUARY 22, 2024

With over 200 million customers worldwide, Amazon offers sellers an unparalleled opportunity to tap into a vast pool of potential repeat buyers. You need smart strategies to convert one-time buyers into lifelong brand advocates. Loyal customers expect continued value from the brands they support.

eCommerce 111

eCommerce Shipping Costs Payment Services Social Media 111

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Ecommerce Platforms

JANUARY 11, 2023

Finding the best Shopify shipping label apps to support your fulfillment process can be an excellent way to save some time when you’re running your online store. Producing shipping labels is a crucial component in getting your items to customers quickly and efficiently. What are the Best Shipping Label Apps for Shopify?

Shipping Labels 104

Shipping Labels Shipping Costs Shipping Shopify 104

Ecommerce Platforms

JANUARY 11, 2023

Finding the best Shopify shipping label apps to support your fulfillment process can be an excellent way to save some time when you’re running your online store. Producing shipping labels is a crucial component in getting your items to customers quickly and efficiently. What are the Best Shipping Label Apps for Shopify?

Shipping Labels 104

Shipping Labels Shipping Costs Shipping Shopify 104

lateshipment

FEBRUARY 3, 2023

Now that it is clear why retention needs to be prioritized over simply spending on acquiring new customers, let’s move on to the focus of this article ‘building a customer base with post-purchase strategies’. Why Do Efforts to Build a Customer Base Take a Hit in the Post-purchase Phase? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Omnisend

JANUARY 5, 2024

Reading Time: 7 minutes It’s a common myth that cross-selling and upselling are pushy marketing tactics used to trick customers into spending more. When used right, these strategies can enhance customer experience and build long-term relationships. The key is to have the customer’s interests in mind.

Shipping Costs 88

Shipping Costs Recommendation eCommerce Customer Loyalty 88

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Optimizely

JULY 19, 2018

Although you may attract new traffic to your website and get a spike in ecommerce sales, constant coupons are hardly a viable strategy for building a long-term, sustainable ecommerce business that attracts loyal customers. Coupons are hardly a viable strategy for building a long-term, sustainable ecommerce business.

eCommerce 333

eCommerce Shipping Costs Customer Loyalty Shipping 333

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. Unfortunately, for most eCommerce businesses, there is very little control over this part of the customer journey.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

BigCommerce

JULY 19, 2018

Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. According to the 2018 Direct-to-Consumer Wine Shipping Report , there are two primary reasons for this growth. A shipper’s license for each state to which you plan on shipping.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

Groove

AUGUST 20, 2020

Increase brand awareness and drive more eCommerce sales by following these 5 holiday marketing tips: Provide a holiday shipping schedule. Provide A Holiday Shipping Schedule. the shipping deadlines and last order dates. This also applies to returning customers. Use banners to promote holiday offers. prior to purchase ?

eCommerce 243

eCommerce Marketing Social Media Gifts 243

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior, businesses need to put post-purchase CX at the center of their growth and retention strategies. Unfortunately, for most eCommerce businesses, there is very little control over the post-purchase phase of the customer journey.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 6, 2024

Retention rates: A non-subscription model and higher CLV often translate to better customer retention rates, i.e., an indication that they are satisfied with the products or services. It is clear that CLV is a powerful metric that measures the success of a business by assessing its revenue generation, profitability, customer retention, etc.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

SellBrite

JULY 20, 2018

Now more than ever before, the happiness of your past, current, and future customers matters. For your ecommerce brand to succeed, sustain, and grow over time, you have to make customer service, customer support, and customer experience a priority. What is Customer Experience? Let’s dig in.

Customer Experience 78

Customer Experience Customer Live Chat Shipping Costs 78

Optimizely

APRIL 18, 2019

To be able to provide a consistent experience that will turn casual browsers into loyal customers, you need to make sure you connect your in-store experience with your online marketing strategy. In either case, you need a consistent and delightful experience for your customers — no matter where they buy.

Marketing 299

Marketing POS Channel Clothing 299

Ecommerce Platforms

JULY 29, 2020

Drop Shipping! In this complete guide, we'll cover all the ins and outs of drop shipping as a business model that you should know if you're considering it the path for you. . Dropshipping Guide: Table of Contents: Chapter #1: What is drop shipping? Chapter #2: Pros and cons of drop shipping. “Dropshipping!

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

lateshipment

NOVEMBER 9, 2023

Yes 45% of customers abandon their carts because of unsatisfactory delivery options.(hhipbob) hhipbob) It is important to provide your customers with accurate shipping information including estimated delivery date. Imagine that a customer is shopping last minute for Christmas gifts for their loved one.

eCommerce 130

eCommerce Shipping Gifts Shopping Carts 130

Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. But there’s a flip side: an overly aggressive AI might feel intrusive, turning our joyful shopping experience sour.

eCommerce 263

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 263

Groove

FEBRUARY 11, 2019

When it comes to eCommerce strategy, you have to think about three things – the past, the present and the future. Having worked with hundreds of clients, we've boiled our experience of what works (and doesn't) into a few actionable eCommerce hacks to help you grow. Free Shipping & Reliable Fulfillment. Retargeting.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. The growth in digitalisation – from one-click food delivery services to ride-sharing apps – has heightened expectations for personalised experiences. A new way of doing business.

Customer Experience 57

Customer Experience Payment Services Customer Clothing 57