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Continuing Omnichannel Success Post-Holiday Season

Retail TouchPoints

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty.

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12 Critical Retail Industry Performance Metrics (2020)

Retalon

With the dynamic nature of retail and supply chains, North America’s top retailers aim to have 98.5% in-stocks on the retailer’s most important and profitable items in their business. Specialty retailers often face unique challenges in maintaining optimal In-Stock Level. Conversion Rate.

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