lateshipment

MAY 28, 2020

Neither do they help in improving customer satisfaction. As if this were not bad enough, many such former customers end up posting damaging reviews on social media and forums that deter potential customers from buying from this retailer (could be you!). You acquired 10 new customers during the year.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Customers are four times more likely to purchase your products if a friend referred them.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Smile.io

FEBRUARY 12, 2024

  Leverage social media and ad campaigns.  Post-purchase emails are vital for supporting customer retention. They convey to customers that they’re not just another number. Top 10 Customer Loyalty Programs of the Year (2023) We compiled a list of our top 10 customer loyalty programs of 2023.

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

eCommerceFuel

SEPTEMBER 6, 2023

“Customer segmentation analysis helped me understand our business better, improve all our KPIs and communicate better with our customers.” — ECF Member Why Customer Segmentation Matters Personalization: Tailor your messaging to fit individual needs and preferences. Should Buyer Personas Precede Customer Segmentation?

Customer 26

Customer Social Media Marketing Recommendation 26

Ecommerce Platforms

NOVEMBER 26, 2018

There’s no way you can master every social media platform and every kind of content. Obviously, customer retention is key to a successful online store; repeat customers are way more profitable than one-off purchasers. Do you want to increase your email list, boost sales, grow your social media following, etc.?

White Paper 139

White Paper eCommerce Marketing Social Media 139

ESW

MARCH 26, 2019

Mottl summarizes the importance of all those benefits: “Providing convenient, fast, easy and wanted ways to buy and get product is a win for the consumer and the brand/retailer and builds on customer loyalty.”. One more benefit worth mentioning here: Ship-to-store creates fulfillment efficiencies that can improve last-mile delivery.

Shipping Costs 60

Shipping Costs Shipping eCommerce Retail 60