The Real Impact of Late Deliveries & How to Handle Them
lateshipment
MAY 28, 2020
You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. Neither do they help in improving customer satisfaction. Customer Retention Rate (CRR): Are You Keeping Your Customers Happy?
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