Kibo
FEBRUARY 3, 2023
Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.
Retail TouchPoints
MAY 28, 2021
Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.
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Groove
OCTOBER 7, 2022
The added value for customers is that they receive items expert-level curation services of products at a price lower than can be found elsewhere. Community Does your subscription program include a members-only forum or live chat feature? But why should you add loyalty and rewards to your subscription offering?
Groove
OCTOBER 7, 2022
The added value for customers is that they receive items expert-level curation services of products at a price lower than can be found elsewhere. Does your subscription program include a members-only forum or live chat feature? Increase Customer Retention. Optimizing Your Subscription Program.
Retail TouchPoints
SEPTEMBER 21, 2021
You have to have [social media] surveillance of course, but a better strategy is to use actual cloud-based software-as-a-service that handles the spikes for you,” Goetsch noted. All of these things are impacting your people in-store and your customers.”. Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences.
Ecommerce Platforms
MARCH 15, 2021
It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. By 2019, Metrilo tracked over 3098 thousand events and processed nearly a billion orders! The process starts with monitoring and analyzing. Metrilo Review: Customer Support. Metrilo Review: Key Features.
RetailMinded
MAY 16, 2023
Online businesses that sell products and services also have the benefit of being able to scale up quickly. However, the good news is that online business owners have a huge advantage over their offline counterparts because they can operate their businesses from anywhere with an internet connection.
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