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Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience

Retail TouchPoints

Using the data at their fingertips, retailers can capture a more in-depth view of customers’ lives, allowing them to better understand their wants and needs — and ultimately use that picture to create a service experience that incorporates both technology and humans. We really believe that technology should help, not replace.

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Answered: The 5 top questions every European retailer has about first-party data

365 Retail

In a data-saturated world, the pathway to uncovering valuable insights hinges on the strategic utilisation of first-party data. From grasping customer preferences to executing finely-tuned campaigns, first-party data stands as a transformative force in reshaping how brands better connect with their customers.

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The Dos and Don’ts of First-Party Data for European Retailers

365 Retail

Turning first-party data into useful insights is challenging. But with more pressure than ever to hit revenue goals, European retailers must find smarter ways to acquire new customers. Build a unified view that includes online and offline purchases, social media interactions and requests for customer care.

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Keeper Review: Is This The Solution To Password Security?

Ecommerce Platforms

Keeping your business accounts and data secure is essential for both employees and customers. After all, over 33% of victims of compromised accounts stop doing business with companies that leaked their data. It’s a zero-knowledge and zero-trust platform, utilizing modern cybersecurity strategies to keep your data safe.

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Beyond Sales: The Different Types of Conversions, Why They Matter, and How to Get More Of Them

Kissmetrics

But even though a sale might be the end goal, it’s almost never the first thing a new potential customer does when they visit your site. When did users go from our onboarding email funnel to becoming full-fledged customers?” Yet they’re still converting, even when a sale doesn’t take place. Which email encouraged them to do so?”.

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What is First-Party Data and Why Focus on it in 2024

Smile.io

  Welcome, and thanks for joining us because your journey here mirrors your customer's experience with your products and ultimately purchases. Without first-party data and server-side tracking, you might be losing potential loyal customers. What is first-party data?

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Kibo’s Perfect Sync Streamlines Data for Seamless Support

Kibo

Kibo’s Perfect Sync Streamlines Data for Seamless Support When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. The result is empowered customer support agents and sales associates.