Exclusive Shikatani Lacroix Q&A: How Using Customer Data Can Humanize the Digital Experience
Retail TouchPoints
MARCH 8, 2021
Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction. This comes down to leadership training for store managers and not undervaluing those frontline staff, which is often a problem in the retail sector.
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