The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game
Retail TouchPoints
MAY 28, 2021
And the main reason they don’t allocate enough finances to the customer service department is that it’s difficult to tie it to revenue generated. Ticketing systems are game-changing for customer service on the back end, giving reps more awareness of a user’s problem, the ability to save time every week, and ways to solve problems faster.
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