Ecommerce Chatbots 101: What Are They And Do You Need one?
GetElastic
NOVEMBER 10, 2021
Gartner even predicted that chatbots would power 85% of customer service interactions by 2020 and Nielsen found that 56% of online shoppers said they preferred to resolve issues through messaging apps than call customer service. Reduced abandoned shopping carts. Chatbots can even act as another purchasing pathway.
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