Forrester eCommerce

NOVEMBER 25, 2019

This blog post is part of Forrester’s Holiday 2019 retail series. But it’s never too late to show some appreciation for your most loyal customers. The holiday season is in full swing for retailers and shoppers alike. Campaigns are locked, loaded, and going live. Watch the video below for three of my recommendations.

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Customer Recommendation Blog Retail 248

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality). virtual reality).

Technology 265

Technology Retail Customer Experience Presentation 265

ROI Revolution

MARCH 12, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In Q3 2019, its net income fell by 26% and shipping costs rose by 46%. When it comes to coronavirus, proactively addressing customer frustrations and fears (e.g.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

SellBrite

OCTOBER 16, 2019

trillion worldwide with online merchants so far in 2019, and B2C ecommerce — or business-to-consumer electronic commerce — sales are only expected to increase in coming years. How does B2B ecommerce differ from B2C ecommerce? If you have an online store, you’re already familiar with both sides of the B2C ecommerce relationship.

B2B 90

B2B eCommerce B2C Merchant Services 90

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. trillion (as of 2019). That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling.

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eCommerce Platforms B2B Payment Services Shipping Costs 160

FastSpring

DECEMBER 18, 2020

As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market.

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GetElastic

FEBRUARY 26, 2019

2019 is set to be a challenging year for retailers in all sectors, but just how will these brands innovate their offering to keep themselves at the front of consumers’ minds? The most successful retailers will be those that think like their customers, connecting the dots to create a seamless retail experience.”.

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Smile.io

SEPTEMBER 10, 2020

The Importance of a Consistent Tone of Voice Editor’s Note: This post was originally published in Aug 2016 and was updatedfor accuracy and comprehensiveness on Feb 7, 2019. Consider sending loyal customers larger discount codes via email, sharing smaller coupon codes on social media or using gamification on your site to engage more customers.

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Kibo

FEBRUARY 10, 2021

The following metrics pulled from our quarterly benchmarking report can help establish KPIs for your brands: Average Order Value by Category Q4 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Direct $109.92 $103.87 $100.87 $101.72 $110.28 Customer Lifetime Value. Loyal customers drive more revenue and have higher AOVs.

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BigCommerce

FEBRUARY 13, 2018

Generally, there are six main models of ecommerce that businesses can be categorized into: B2C. Business-to-Consumer (B2C). B2C ecommerce ecompasses transcations made between a business and a consumer. It went on to turn into a major B2B, C2C, and B2C platform that’s still widely used today. Types of Ecommerce.

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eCommerce Payment Services Small Business Retail Shipping Costs 417

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. McKinsey notes that when grocery companies successfully delivered personalized interactions to a large segment of their customers, they achieved a 1-2% lift in sales.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. The problem?

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eCommerceFuel

FEBRUARY 16, 2021

In 2019 , the B2B e-commerce market was valued at US$12.2 trillion — six times the value of the e-commerce B2C market. And the conversion rates of B2B online transactions range between 6% and 8% while B2C online transactions are only 3% to 5%. And this creates high customer lifetime value. Check out these statistics.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

ROI Revolution

APRIL 2, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. These credits will be given to SMBs that have been active since January 2019. The maps on this site compare the pollution levels between March 2019 and March 2020. Source: European Space Agency.

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eCommerce Social Media Shipping Costs Events 207

ROI Revolution

AUGUST 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. increase over 2019. In June 2021, ecommerce was up 95% over June 2019. Every category was up over 2019 except for lodging, which declined 2.5%. billion in 2019. Ecommerce was up 8.3%

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ROI Revolution

DECEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. increase over 2019 when ecommerce holiday sales capped at $19.6 That’s almost double the growth that was seen from 2019 to 2020, with the pandemic posing a roadblock to this industry last year.

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ROI Revolution

MARCH 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. in 2019 ( eMarketer ). US adult social media users spent 7 more minutes per day on social media in 2020 than 2019 – total of 82 minutes. Last updated March 2, 2021. Statista ).

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ROI Revolution

JANUARY 5, 2022

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. For comparison, in 2019, ecommerce sales made up just 11.1% billion in 2019. billion in 2019 but is only expected to hit $3.74 Ecommerce sales have grown 95% since June 2019 and 8.3%

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ROI Revolution

JULY 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. billion in 2019 and a whopping 148.2% The pandemic potentially hindered growth last year, with Prime Day sales surging a significant 71% in 2019. In 2019, spend was just $55.9 That was up 45.2%

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ROI Revolution

JUNE 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. In 2019, spend was just $55.9 are seeing customers be less willing to pay full price. of digital ad revenue share in 2020, down from 37% in 2019 in light of Amazon’s significant increase.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MAY 6, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. In 2019, spend was just $55.9 are seeing customers be less willing to pay full price. of digital ad revenue share in 2020, down from 37% in 2019 in light of Amazon’s significant increase.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

NOVEMBER 4, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. increase over 2019 when ecommerce holiday sales capped at $19.6 That’s almost double the growth that was seen from 2019 to 2020, with the pandemic posing a roadblock to this industry last year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JANUARY 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. In 2019, ecommerce grew 14.6% As of October 2020, search ad spending is expected to see much slower growth, reaching $59.22B compared to $55.90B in 2019. trillion in 2019 to $1.3

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ROI Revolution

OCTOBER 7, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. However, the fashion category as a whole saw some steep declines in 2020, with the global fashion industry’s profit expected to have fallen 93% in 2020 after rising 4% in 2019. trillion by 2025 and $3.3

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ROI Revolution

APRIL 8, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019. s revenue in 2020, up from 33% in 2019. 30% of online orders were picked up in-store compared to 10% in 2019.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

SEPTEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. The home décor market is expected to be valued at $202 billion by 2024, a 20% increase from 2019. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019. increase over 2019.

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eCommerce Social Media Payment Services Payments 78

ROI Revolution

DECEMBER 3, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. This is a slowdown from Cyber Monday 2019‘s online sales growth , which jumped 19.7% trillion in 2019 to $1.3 In 2019, time spent with social networks fell by 1.3%. year-over-year to hit $9.4

eCommerce 156

eCommerce Social Media Payment Services Small Business Retail 156

ROI Revolution

OCTOBER 1, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. From 2018 to 2019, ecommerce sales grew just 12.7%. It quickly grew from a $415M event to more than $7B in 2019. Last updated October 1, 2020. Department stores accounted for 14.3% 8/28 update.

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eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

NOVEMBER 4, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. In 2019, time spent with social networks fell by 1.3%. billion (+45.2%) over Prime Day 2019 and from $4.19 From 2018 to 2019, ecommerce sales grew just 12.7%. Last updated November 4, 2020.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

FEBRUARY 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. US consumers spent an average 25 more minutes on mobile devices in 2020 vs. 2019 ( eMarketer ). That’s a 15% year-over-year increase , up from 6 hours and 49 minutes in 2019. Register here!

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eCommerce Social Media Payment Services Merchant Services 68

ROI Revolution

SEPTEMBER 9, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. From 2018 to 2019, ecommerce sales grew just 12.7%. It quickly grew from a $415M event to more than $7B in 2019. Last updated September 9, 2020. Department stores accounted for 14.3% 8/28 update.

eCommerce 147

eCommerce Payment Services Merchant Services Small Business Retail 147

ROI Revolution

JULY 2, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. It quickly grew from a $415M event to more than $7B in 2019. adults spend on social networks was expected to plateau in 2020 and 2021 after doing the same in 2018 and 2019. 6/16 update.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

AUGUST 4, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. It quickly grew from a $415M event to more than $7B in 2019. adults spend on social networks was expected to plateau in 2020 and 2021 after doing the same in 2018 and 2019. 6/16 update.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

JUNE 2, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Coronavirus is also expected to impact back-to-school and holiday shopping , with consumers across all income brackets saying they expect to spend less during these seasonal times than in 2019.

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eCommerce Payment Services Merchant Services Shipping Costs 122

ROI Revolution

MAY 5, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Leverage Google and Facebook ads to send customers to your Amazon page. Ecommerce order volume has increased by 50% compared to 2019. And the stock market has become increasingly volatile.

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