Remove 2021 Remove Customer Experience Remove Customer Loyalty Remove Payments
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In-store customer experience – a top retail focus for 2021

iVend

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 213
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How Privacy Issues in Mobile Apps Impact Retailers

Retail TouchPoints

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue. A 2021 Business of Apps survey found 80% of consumers said it’s more fun to shop via mobile apps than websites.

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The Complete BetterCommerce Review (Oct 2021)

Ecommerce Platforms

BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. This helps in building customer experience and service. Be it seamless checkouts, reminders, or customized promotions. Let's get started.

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Flash Sales May be Exciting, but They’re Also Risky. Here’s How to do one Safely.

Retail TouchPoints

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. Consider that in the U.S.,

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8 Proven Strategies to Improve Your Post-Purchase Customer Journey in 2021

lateshipment

With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies.

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8 Proven Strategies to Improve eCommerce Post-Purchase Customer Journey in 2021

lateshipment

Post-Purchase Customer Experience Amidst the Rise of eCommerce. With eCommerce sales growing more than 30% in 2020, the trend is expected to continue in 2021 as well. Lost opportunity to monetize post-purchase tracking moments. Customers track orders 6-8 times before delivery. now lost due to the CX gap.