2022 Customer Loyalty Customer Retention Omnichannel 
Retail TouchPoints
AUGUST 15, 2022
But winning (and keeping) customers’ loyalty is no longer confined to programs and points. As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022.
Retail TouchPoints
JANUARY 2, 2024
To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.
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Retail TouchPoints
JUNE 27, 2022
This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can. The result?
Smile.io
MARCH 8, 2024
billion in 2022 and is forecasted to reach $2,880.3 billion in 2022, the rising penetration rates mean that people can now access the internet—and live commerce—from absolutely anywhere. billion visitors in 2022. Loyalty & Reward Program Insights from Smile.io billion by 2028.
lateshipment
NOVEMBER 26, 2023
Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.
Retail TouchPoints
SEPTEMBER 21, 2021
The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.
Smile.io
JANUARY 17, 2023
It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. But we’d be remiss if we didn’t take a moment to celebrate the wins we experienced in 2022. In 2022, Smile reached some pretty awesome milestones.
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