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In-store customer experience – a top retail focus for 2021

iVend

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

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WiFi Networking Lessons Retail CIOs can Learn from the NFL

Retail TouchPoints

As the retail industry introduces modern shopping experiences underpinned with new technologies like AI, retailers can take a page from the NFL’s playbook and adapt those learnings to their unique environments. For example, many NFL teams are experimenting with changing the nature of the payments experience.

Payments 198
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9 Crucial Headless Commerce Trends to Watch In 2023

GetElastic

Mobile-first Strategy A mobile-first strategy is becoming increasingly important, regardless of your industry, in order to maximize both ease of use for your customers and revenue for your brand. eCommerce Microservices Overall eCommerce revenues are expected to reach $7.5 trillion by 2025.

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With Growth Top-of-Mind, Luxury Brands Focus on Digital Goods and Virtual Experiences

Retail TouchPoints

Leading-edge brands are responding by: Developing omnichannel strategies that engage and empower consumers, especially those in the coveted Chinese market ; Embedding digital innovation that reflects the brand heritage and promise; and Testing new offerings and experiences such as digital collectibles and loyalty programs.

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How adding services to your products can propel your company growth?

GetElastic

As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Payment services. Subscription based models are at the center of recurring revenue in eCommerce.

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Top Risks For Retail Businesses In 2021 (And in The Next Decade)

Retail TouchPoints

With the adoption of e-commerce on the rise, brick and mortar retail businesses face increased risks of having to shut down. Indeed, Statista predicts ecommerce revenue to reach $563.4 million by 2025, up from $431.6 Cybersecurity should be a top priority for any retail business looking to get onto the e-commerce wagon.

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Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

Retail TouchPoints

New platforms for engagement and revenue. As retail evolves from an “opt-out” to an “opt-in” world, marketers are seeking more transparent and customizable communication and engagement experiences. 16 from 12 to 12:30 p.m. Striking while the Buy Now, Pay Later iron is hot. 17 from 12 to 12:30 p.m. 17 from 3 to 3:30 p.m.