How Retailers Can Use AI to Improve Customer Experience and Build Trust
Retail TouchPoints
FEBRUARY 16, 2024
trillion by 2027 – representing over 20% of overall retail sales. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale. Brett Weigl is SVP and General Manager, Digital, AI and Journey Analytics at Genesys. In the U.S.,
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