2030 Consumer Customer Experience Shipping 
Retail TouchPoints
SEPTEMBER 20, 2023
Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.
Retail TouchPoints
JUNE 14, 2023
Nearly every major retailer has embraced consumer demands for quick and easy delivery. The rise of delivery services has made it easier for consumers to get purchases more quickly and for retailers to offer these services more widely. In fact, experts predict that online food delivery alone will become a $32 billion industry by 2024.
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Retail TouchPoints
JULY 10, 2020
Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Shifting Consumer Behaviors. The retail industry is changing, fast.
ESW
JUNE 27, 2023
Sustainable apparel and luxury have received growing attention as more research about the harmful environmental effects of the industry’s sourcing, manufacturing and shipping practices surface. were secondhand, and 75% of consumers have shopped for or are open to shopping for secondhand clothing. Does a Circular Economy Matter?
GetElastic
DECEMBER 21, 2021
A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Those that prefer in person buying experiences. Read our Omnichannel Guide.
PFS
JANUARY 23, 2020
Over the past decade, we have seen this sector move to a primarily online function and innovate to meet the needs of an ever-shifting assortment of consumers. Despite these unknowns, one thing has become apparent: Consumers are continuing to shop more and more. Shifting Consumer Behaviors. The retail industry is changing, fast.
Retail TouchPoints
MAY 9, 2023
As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes. Several projects are in motion, including SHEIN Exchange, a peer-to-peer resale platform that allows customers to sell their “pre-loved” SHEIN items.
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