Proactively Resolving Delivery Issues: The Key to Stellar Customer Experience in The Last Mile
lateshipment
FEBRUARY 26, 2020
Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. 60-75% of customers will do business with a company again if the company handles a customer service issue fairly, even if the outcome isn’t in their favor.
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