lateshipment

NOVEMBER 20, 2020

However, offering quality post-purchase experiences can be a challenge because this phase is often outsourced to a third-party shipping carrier, who may not share your sense of urgency or commitment to great customer service. Your shipping carrier has no interest in YOUR customers’ post-purchase experience.

Shipping Costs 234

Shipping Costs Shipping Information Customer 234

lateshipment

SEPTEMBER 4, 2020

An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

lateshipment

MAY 13, 2021

This heightened sense of anxiety accompanied by lack of effective customer communication and engagement is what the retail pundits call, ‘ the big post-purchase customer experience gap ’. 10 Post-purchase Shipping Notifications to Effectively Engage Your Customers. When the order has been shipped.

Shipping Costs 130

Shipping Costs Shipping Customer eCommerce 130

lateshipment

AUGUST 16, 2021

Coming to the Holiday season, which accounts for 25% of the total sales per year — 2020 saw a slight increase in sales even when experts predicted it would drop, considering the pandemic’s impact on shoppers’ spend threshold. to $1.093 trillion , while the season’s eCommerce sales will rise 11.3% Christmas Weekend.

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

lateshipment

FEBRUARY 12, 2024

Not just post-purchase or even e-commerce, but most blogs that you sit down to read, either in your leisure time or on the go — tell you two things. Well, most work memes describe conditions at the workplace or a specific situation, like a customer coming in with a weird request. You can either do this or do not do this.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

JULY 29, 2022

That means, the holidays are the perfect time for you to make a strong impact on prospective customers and increase sales. But think about this, what if you could do more than just finishing a sale? What if you could improve your retention rates and turn a one-time holiday shopper into a lifetime customer?

Shipping Costs 130

Shipping Costs Customer Shipping eCommerce Platforms 130

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. Regardless of who the shipping partner is, a leading carrier or a 3PL, some hard truths that you deal with are.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

DECEMBER 2, 2022

Your fellow e-commerce businesses, shipping carriers, third-party logistic partners, etc have all geared up to handle the peak season’s shipping volume without succumbing to delivery issues and negative customer experiences. Major brands too have anticipated such trends and are pushing early sales with lucrative deals.

eCommerce 130

eCommerce Shipping Costs Shipping eCommerce Platforms 130

lateshipment

JUNE 3, 2022

Last-mile carrier tracking can be the most expensive and time-consuming part of your ecommerce business’ shipping and delivery process. Adding fuel to the fire is your customers’ growing demands of wanting complete visibility into the last-mile process. Increased costs – Last-mile deliveries aren’t always successful.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

lateshipment

SEPTEMBER 4, 2020

An eCommerce business needs to get a lot of things right in order to maximize its capacity to generate sales. One aspect that doesn’t always command much discussion, however, is cultivating a valuable and appealing on-site experience. Here's What You Need to Do to Piece Together Better On-Site eCommerce Customer Experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

lateshipment

FEBRUARY 6, 2024

Profitability: By subtracting Customer Acquisition Costs (CAC) from CLV, a business can determine the profitability of acquiring and retaining customers (a metric known as adjusted CLV or CLV to CAC ratio). However, most businesses (like you, probably) neglect the customer experience after checkout.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

lateshipment

FEBRUARY 20, 2022

In the current state of last-mile delivery logistics, not only do shippers have zero control of the package once it is handed over to the shipping carrier, but they also have no idea how the customers feel regarding their delivery experience. The last-mile accounts for 53% of a business’s overall shipping costs.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Retention 130

lateshipment

AUGUST 8, 2022

The holiday season is the time when businesses need fresh insights to draw their plans so that they could make the most sales. E-commerce, particularly shipping and delivery has taken a toll since the 2020 holiday season. However, as of now, there is a considerable decrease in gas prices, compared to a couple of months ago.

eCommerce 130

eCommerce Shipping Costs Shipping Gifts 130

lateshipment

FEBRUARY 3, 2023

Over time, this also results in a more stable and profitable customer base, with a higher lifetime value from each customer. Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

APRIL 9, 2024

Purchase or the decisive stage: Payment errors, sudden costs, product being out of stock, or a lengthy checkout process. Such issues can deter customers from completing their purchases and lead to abandoned carts. But think about it, worst case scenario: what do you think happens when a customer abandons their cart ?

eCommerce 130

eCommerce Merchant Services Shipping Costs Customer 130

lateshipment

OCTOBER 23, 2020

Customer Experience (CX) will be the key differentiator of competitive success. Be Aware of Shipping Carrier Deadlines & Possible Delays. The first way in which you can be prepared for the holiday season is to be aware of the various timelines associated with shipping carriers. Solidify Your Presence Online.

Shipping Costs 244

Shipping Costs Shipping Social Media Small Business Retail 244

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand.

Management 208

Management Shipping Costs Shipping Merchant Services 208

lateshipment

JUNE 30, 2022

Why focus on something that I have no control over and left to the care of the shipping carrier? The order peacefully making its way from the warehouse to the customer’s doorstep is only 50% of the total order experience. Turn the tide in your favor by delivering phenomenal post-purchase experiences. That’s not all.

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. The CX journey continues post-purchase with shipping, tracking, delivery, returns, reviews, and more.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

lateshipment

MARCH 15, 2021

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. You Bear the Cost of Late Deliveries. How much, you ask?

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

FEBRUARY 7, 2020

Your efficiency in the last mile determines your commitment to meet your customers’ on-time delivery expectations and make a positive impact on how they perceive your brand. However, unlike giants like Amazon who own their last-mile logistics , almost all online retailers rely heavily on third-party shipping carriers to fulfill orders.

Shipping Costs 214

Shipping Costs Shipping 3dcart Customer Experience 214

lateshipment

MARCH 13, 2020

With companies like Amazon, Walmart, and eBay rewriting the eCommerce playbook from a “delivery speed” and “customer experience” standpoint, your brand needs to exceed customer expectations to stand out among your competition. The Post-Purchase Experience Gap. What is On-Brand Post-Purchase Customer Experience?

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

NOVEMBER 15, 2023

Shipping, fulfillment, and timely deliveries Thanks to the growth of e-commerce, apart from looking across products and choosing a brand to buy them, today’s customers also have high expectations when it comes to order deliveries. Clearly outline your holiday shipping and return policies on your website.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

lateshipment

OCTOBER 16, 2020

With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. In 2019, holiday sales were up 4.1% Online and other non-store sales were up 14.6 and act accordingly to provide great customer satisfaction. .

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

lateshipment

APRIL 21, 2022

The US holiday e-commerce sales hit $206.88 If you remember, BFCM was a time when order volumes were high and shipping carriers were straining to meet delivery promises, increasing the magnitude of the problem multifold for the upcoming Holiday season. Ensuring quality customer support helps you handle all of these without a worry.

eCommerce 130

eCommerce Customer Shipping Costs Shipping 130

lateshipment

OCTOBER 18, 2023

During the holidays is when customers tend to spend a lot even over their budget. But brands should understand this and facilitate customers into buying products using the Buy Now Pay Later platform. Specifying the shipping cost or free shipping would also be very helpful to customers into deciding if they should buy from you.

Payment Services 130

Payment Services Merchant Services Shipping Costs Gifts 130

lateshipment

FEBRUARY 26, 2022

Rather than just acquiring a customer, you need to make sure you repeat sales with them to run a profitable venture. Here’s where the customer experience (CX) you provide can come in handy to ensure retention and increase lifetime value. the delivery person being unable to hand over the package to the concerned customer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Events 130

lateshipment

JULY 17, 2020

Even if you get a lot of new visitors – it might not cut it to make enough sales. So instead of focusing on getting as many people as possible to come to your site, let’s look at luring visitors back in who you are more likely to seal the deal with. Reward Loyal Visitors and Customers. A Little about LateShipment.com.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

lateshipment

FEBRUARY 26, 2021

FAQs from customers during their post-purchase journey. #1: You can then mitigate their anxiety by sending out automated and personalized shipping notifications via emails and SMS at various stages of the delivery cycle such as ‘order shipped’, ‘delivery attempted’, ‘order delivered’, etc. #2: 2: Where is my order? /

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

lateshipment

MAY 8, 2022

Common points of interaction with your customers in the post-purchase phase come in the form of transactional shipping notifications, order tracking pages, returns, and collecting their feedback on the delivery experience. We’ve already extensively talked about shipping notifications — read about it here.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

NOVEMBER 5, 2020

Though there were doubts initially on how the holiday season would turn out , it is now clear that this holiday season will be an extended pandemic period with 2x or even 3x shipping volume. Increased shipping volume doesn’t just mean more sales but more issues you could face due to multiple factors. Damaged Packages.

Shipping Costs 162

Shipping Costs Shipping Social Media Customer 162

lateshipment

MARCH 5, 2021

The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales. Now that’s an alarming number!

Shipping Costs 130

Shipping Costs Shipping Information Customer 130

lateshipment

JULY 14, 2021

But then, the biggest risk for them here is losing potential leads before making a sale. Dull, boring, and badly designed websites frequently repel customers. This is because operating on the cloud helps reduce operational costs, improves security, and boosts performance. Get and Act on Customer Feedback.

Improvements 130

Improvements Customer Social Media Shipping Costs 130

lateshipment

OCTOBER 2, 2023

Tis’ the season for cheer and joy not only for consumers but also for merchants due to the surge in holiday sales. Tis’ the reason why you want to concentrate on handling the holiday rush and increasing sales. Here are 7 ways in which you can increase sales. 7 Quick and Effective ways to increase holiday sales 1.

eCommerce 130

eCommerce X-cart Shipping Costs Shipping 130

lateshipment

MAY 28, 2020

The Human Cost of Late Deliveries. You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. Neither do they help in improving customer satisfaction.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246