Remove Channel Remove Customer Data Remove Customer Loyalty Remove Specialty Retailers
article thumbnail

As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. JRNI Appointments helps automate the BHLDN appointment scheduling process, making it easy for associates to book meetings across all channels.

Retail 284
article thumbnail

Can Modern CRM be the Lifeline Retail is Looking for?

Retail TouchPoints

That’s why now is an opportune time to evolve the antiquated perception of conventional customer relationship engagement as a bland, generic, linear journey. To deliver experiences, brands need to adopt a model that provides the exact message to every customer, on the right channel, and at the right time. Reimagining CRM.

Retail 149
article thumbnail

The Best POS (Point of Sale) Systems for 2019: The Ultimate Guide

Ecommerce Platforms

Customer Relationship Management: A solid POS system should help you manage your customer data accordingly, as well as boost sales through promotions. A few of the basic features you should look out for include customer profiles, gift cards, email marketing, discounts, etc. And that’s just the tip of the iceberg.