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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it. For those who are a bit fuzzy on social media history, that equates to 16 years.

Live Chat 275
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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

A majority of these jobs are allocated to distribution and fulfillment, but a proportional number of these jobs also go into operations, management, and of course, customer service. What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. This is no surprise. Let’s dive in.

Channel 402
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The Fulfillment Lab Review: Is This the Fulfillment Solution for You?

Ecommerce Platforms

With so many fulfillment options on the market, how can businesses decide which offers the best overall service? In this article, we discuss one option worth considering: The Fulfillment Lab. Quick verdict: Overall, The FulfillmentLab stands out as one of the top choices for fulfillment services. Choose your fulfillment centers.

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ShipBots Review: A Family-owned, Highly-flexible Ecommerce Fulfillment Company

Ecommerce Platforms

ShipBots is an order fulfillment service for ecommerce stores with standard storage and shipping needs. It also offers unique fulfillment options for subscription boxes, retail, Amazon FBA prep, merchandise, and apparel. Your company chooses fulfillment requirements and sends products for storage to ShipBots.

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Turn Tricky Market Conditions into Revenue-Increasing Opportunities

Retail TouchPoints

Merchants can sell their products and sync catalogs across all branded online stores, physical stores, social media and marketplaces to create a consistent and holistic brand experience. And keep in mind that shoppers who use four or more channels spend about 9% more than those who use only a single channel.

Payments 221
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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion.

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How to Give Best-in-Class Omnichannel Customer Support

Omnisend

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. The Top Channels for Omnichannel Customer Support. What is Omnichannel Support?