GetElastic

AUGUST 18, 2021

B2B companies are implementing new strategies to adapt to a changing market and take advantage of a growing online customer base, characterized by rising mobile usage, new expectations for personalization and self-service, and increasing demand for digital connectivity.

B2B 145

B2B eCommerce Payment Services Marketing 145

Wiser

JANUARY 18, 2019

To learn more about the changes consumers are looking for in the coming year, Wiser has surveyed over 2,400 of our mobile app users about their 2019 shopping preferences. Comparison shopping is a very popular trend that only appears to be growing. 87% of respondents plan to use a mobile app to shop in 2019.

Shipping Costs 68

Shipping Costs Comparison Shopping Mobile Omnichannel 68

Kissmetrics

APRIL 10, 2018

Live chat isn’t just for customer support, it also impacts sales. The chatbots can be used different ways to boost sales and build customer loyalty. Not only that, Chatbots could save insurance, financial services, sales, and customer service departments $174 billion. Mobile Friendly (for some tools). Time on Site.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Retail TouchPoints

JUNE 8, 2021

Nearly 70% of carts end up abandoned online, and about 85% of mobile shoppers exhibit this behavior. While it’s easy to rationalize cart abandonment as a standard practice, it is much more than a modern-day version of window shopping. There is no single reason why consumers choose to abandon their shopping carts.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

Retalon

SEPTEMBER 22, 2021

Customers do not feel pressured to make a decision on a product in-store that may result in buyers’ remorse and eventual returns. In the comfort of their home, a person can take their time to comparison-shop local stores’ assortments and inventory. Furthermore, many online retailers provide easy-to-use comparison tools.

Shipping Costs 41

Shipping Costs eCommerce Payment Services Fulfillment 41

Kissmetrics

MARCH 12, 2018

We see this kind of machine learning used in: Chatbots for customer service or “conversation agents”. Mobile checkout optimization. Look through any list of conversion optimization tips and you’ll see recommendations for offering customers more ways to pay. Reward customer loyalty. Holiday Conversion Tips for 2018.

eCommerce 185

eCommerce Shipping Costs Payment Services Conversion Optimization 185

BigCommerce

OCTOBER 24, 2017

Timi Garai, Marketing Manager, Antavo Loyalty Management Software. Invest in customer loyalty. So many online business focus on customer acquisition, but what makes you more money in the end is your returning customers. How does it look on mobile/tablet? What do your customers/users think?

eCommerce 420

eCommerce Shipping Costs Merchant Services Payment Services 420