Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation.

Omnichannel 258

Omnichannel Channel Shopify Operations 258

Kissmetrics

SEPTEMBER 14, 2020

Don’t forget to consider your: Email platforms Social media tools Internal communication software Customer service tools Calling/video chat software Shopping cart (for ecommerce) Contract/proposal software Connectors (i.e., Make a list of the tools you use and double-check to make sure your CRM integrates with them.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Developers are expensive, and no developer wants to get out of bed and fix a big queue of tickets around pricing errors in the shopping cart.” “It

POS 298

POS Omnichannel Webinar Point of Sale 298

Ecommerce Platforms

APRIL 28, 2018

23% of potential online buyers purposely abandon their shopping carts in order to collect coupons that sellers send to try and close the sale. (E-Consultancy,2016). The average online shopping cart abandonment rate is 69.23%.(Baymard Searchmetrics,2017). Gmail has over 900 million active users as of May 2015.(Techcrunch,2016).

eCommerce 187

eCommerce Live Chat B2B Social Media 187