Retail TouchPoints

MAY 1, 2023

So despite the slowdown, there are still opportunities for growth-minded operators in the retail and consumer goods industry to win buy-in through 2023. She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

Retail 239

Retail Beauty and Health Omnichannel Operations 239

Retail TouchPoints

FEBRUARY 18, 2021

It supports the consultative experience that’s a definer for how consumers want to be treated.” An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. For example, BHLDN can support styling appointments and fittings in stores and online.

Retail 311

Retail Beauty and Health Books Omnichannel 311

Retail TouchPoints

JUNE 26, 2023

The latter is a particularly welcome development for large purveyors like Vintage Wines, which now have more options and space to introduce their offerings to consumers, and Kogan has been integral in rolling this out across the company’s portfolio at retailers across the country.

Food and Beverages 278

Food and Beverages eCommerce Fashion Information 278

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? For consumable goods and frequent purchases this could be even more advantageous. The post Store Manager: How Critical are Store Associates to Omnichannel? Through it all, one thing has remained constant – the human element.

Omnichannel 50

Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Store Manager: How Critical are Store Associates to Omnichannel? For consumable goods and frequent purchases this could be even more advantageous. The post Store Manager: How Critical are Store Associates to Omnichannel? Through it all, one thing has remained constant – the human element.

Omnichannel 48

Omnichannel Management Customer Experience Channel 48

Optimizely

FEBRUARY 22, 2018

Day one of eTail West focuses on omnichannel and unified commerce; day two focuses on digital and omnichannel success ; and on day three, tech, AI, mobile and immersive media is the theme. Jenny Kaplan, Consumer Goods Reporter, Bloomberg. February 27th at 4:10 PM. Elizabeth Segran, Staff Writer, Fast Company.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers.

Retail 357

Retail Supplies Customer Loyalty Fashion 357

GetElastic

NOVEMBER 8, 2022

It instead reimagines business through an omnichannel-first lens. The good news is that reimagining your business through an omnichannel-first lens isn’t as difficult as it sounds. Our take: From TikTok to live commerce to Web3, consumer preferences ebb and flow. Play strategically in the right channels.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

JANUARY 13, 2023

In general, consumer spending on goods has proven weaker as more Americans are spending available funds on services, travel and activities that were limited during the pandemic ,” said Lisa Plonka, Partner and leader of Plante Moran ’s Consumer Goods Practice.

Electronics 293

Electronics Toys Small Business Retail Sporting Goods 293

Retail TouchPoints

JULY 11, 2023

“Business insights that worked in a home market might not apply to the same extent in the new market, so there are likely tweaks or adaptations required to make the concept or product resonate,” said Hunter Williams, Partner in the Retail and Consumer Goods Practice at Oliver Wyman in an interview with Retail TouchPoints.

Fulfillment 264

Fulfillment Consumer Download Consumer Goods 264

Retail TouchPoints

JULY 19, 2023

Consider the power of productivity tools that help drive associates’ daily tasks and workflows,” wrote Duane Peck, Head of Industry Marketing for Retail & Consumer Goods at Slack in a supporting byline. “As

Technology 230

Technology Mobile Customer Experience Download 230

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. Co-founded by actress Jessica Alba in 2012, the company touts a line of hypoallergenic, ethically sourced products in the baby, beauty and home cleaning categories. According to the SEC filing , The Honest Co.

eCommerce 279

eCommerce Consumer Consumer Goods Channel 279

Retail TouchPoints

MAY 14, 2021

At the same time, retailers are now at a point where they must embrace omnichannel and collaborate with brands to improve the viability of the virtual supply chains that they find themselves within. They should instead consider the effects of Amazon’s dominance — the e-tail leader is forcing collaboration to create virtual supply chains.

Supplies 157

Supplies Events POS Operations 157

ESW

SEPTEMBER 7, 2020

PepsiCo Isn’t the Only Consumer Goods Brand Selling Direct PepsiCo may have caught the headlines, but they aren’t alone. Several major consumer goods brands have started selling direct to consumers, says Food Dive Senior Editor and Reporter Christopher Doering.

Food and Beverages 78

Food and Beverages Consumer Goods Consumer Channel 78

Retail TouchPoints

SEPTEMBER 29, 2020

Increased digital competition will heighten the need for retailers to satisfy consumers. Retailers should empower customer service agents,” said Caila Schwartz, Insights & Strategy Manager, Retail and Consumer Goods at Salesforce. Perform a “health check.” “You

Webinar 278

Webinar Payment Services Shipping Costs Retail 278

Retail TouchPoints

JUNE 17, 2021

Forecasting in situations with rich historical data continues to be a top-performing use case for AI in retail, as we’ve seen stronger adoption in the grocery and fast-moving consumer goods spaces.

Retail 157

Retail Fashion Events Consumer 157

Retail TouchPoints

MAY 13, 2021

Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories. The company also pointed to increasing engagement among existing consumers as a growth driver.

Home Furnishings 234

Home Furnishings Arts Merchant Services Operations 234

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time. That was bumped to number two, and innovation is at the top this year.”.

Webinar 289

Webinar Consumer Payments Marketing 289

Retail TouchPoints

APRIL 15, 2021

RTP: Where do you see the biggest impacts on retail and consumer goods companies from this new era of localization? Husson: I think the most profound impact will come from changes in consumer behaviors and expectations. It is thus key to delve into their emotions to understand what’s happening below the surface.

Consumer 215

Consumer Marketing Technology Clothing 215

Kissmetrics

SEPTEMBER 14, 2020

They also offer specialized solutions for 14 different industries, including: Financial services Healthcare Manufacturing Consumer goods Energy Communications Nonprofits. It includes features, like: Account and contact management Case and knowledge management Omnichannel communications Service catalog Contact center.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Korona

MARCH 23, 2022

While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Omnichannel Retail Trends . Integrate your brick-and-mortar and eCommerce inventory counts to an omnichannel order management model.

Payment Services 52

Payment Services POS Retail Social Media 52

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. To deliver on those expectations the retailer knew that an omnichannel approach was essential.

POS 298

POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

AUGUST 27, 2020

For retailers, the implications go well beyond the accelerated growth of e-Commerce that has been a hallmark of 2020.

eCommerce 281

eCommerce Retail Consumer Presentation 281

Retail TouchPoints

FEBRUARY 11, 2022

Luckily for omnichannel retailers, they already have a model to emulate that’s very different from what Amazon offers: the in-store experience. At the risk of sounding a little bit too blasé about it, we consumers are kind of predictable animals ,” said Kilcourse. “We We do the same things over and over and over again.

Customer 264

Customer Sporting Goods Consumer Consumer Goods 264

OrderDynamics

DECEMBER 27, 2017

Consumers are taking advantage of friction-free processes and technology to search for, buy, and attain consumer goods more easily than ever. But this easing of the product acquisition process for the consumer also brings new challenges for retailers.

Payment Services 50

Payment Services Payments Shipping Costs Fulfillment 50

retailnext

OCTOBER 1, 2019

The sortable centers contain things like housewares, toys or consumer goods. All the merchandise goes into either a sortable or nonsortable fulfillment center. Approximately 1,500 workers staff each sortable center, and many do tasks alongside robots. Nonsortable centers have bulky items, such as furniture.

Live Chat 52

Live Chat Shipping Operations eCommerce 52

Retail TouchPoints

AUGUST 30, 2023

Conversely, 20% of executives thought “community belonging” was a critical loyalty driver, while only 8% of consumers said the same. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

OrderDynamics

JANUARY 9, 2019

En el circuito de relatores, Shelley Bransten de Microsoft, CVP Global Retail y Consumer Goods presentará “ Delivering on the promise of Intelligent Retail ” – Cumpliendo con la promesa de Retail Inteligente. (Mostrando Retail como un Servicio RAAS – Retail As A Service ). Sin duda, habrá mucho que discutir.

BigCommerce 50

BigCommerce eCommerce POS Retail 50

RETAIL MANAGEMENT SOFTWARE

APRIL 12, 2022

The retail industry primarily consists of fast-moving consumer goods (FMCG). Predictive analytics working with modern ERP systems to provide retailers insights into their real-time operations such as inventory management and omnichannel order fulfillment. Inventory management. The demand for these products can fluctuate daily.

eCommerce 89

eCommerce Retail POS Multi-channel 89

GetElastic

APRIL 14, 2022

We’ve helped companies ranging from retail, manufacturing, professional services, consumer goods, healthcare, and hospitality spaces realize their eCommerce goals and bring their brands to life including: Pella Windows and Doors came to Elastic Path with a need to develop an online revenue stream to continually evolve their business.

Payment Services 78

Payment Services Multi-channel Payments Customer Experience 78

Ecommerce Platforms

APRIL 28, 2018

49% of B2B buyers prefer using consumer websites for work-related purchases and expect to be given the same array of omnichannel buying options they have as consumers. Lead generation doesn't have to be inbound always: Strategic landing pages are used by 68% of B2B businesses to acquire leads.(Marketo,2016). Marketo,2016).

eCommerce 187

eCommerce Live Chat B2B Social Media 187

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. For comparison, in 2019, ecommerce sales made up just 11.1% of all retail sales.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

DECEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. But even with consumers’ heightened demand for digital options due to the coronavirus pandemic, many retailers are failing to meet expectations. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

OCTOBER 7, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. But even with consumers’ heightened demand for digital options due to the coronavirus pandemic, many retailers are failing to meet expectations. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. But even with consumers’ heightened demand for digital options due to the coronavirus pandemic, many retailers are failing to meet expectations. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

NOVEMBER 4, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. Omnichannel retailers Kohl’s and Nordstrom Inc. But even with consumers’ heightened demand for digital options due to the coronavirus pandemic, many retailers are failing to meet expectations. Ecommerce accounted for 45% of Gap’s revenue in 2020, up from only 25% in 2019.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 5, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. But even with consumers’ heightened demand for digital options due to the coronavirus pandemic, many retailers are failing to meet expectations. Additionally, 60% of consumer goods brands had to cancel promotions due to supply chain issues caused by the pandemic.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197