Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 230

Merchant Services Payment Services Payments Banking 230

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Providing Payment Data.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Retail TouchPoints

AUGUST 29, 2022

While foot traffic still plays a major role in business, mobile apps elevate and simplify customer experiences and drive engagement and brand loyalty. For example, the Starbucks mobile app allows customers to place customized orders and receive rewards for preloading payments. Reed is a graduate of Duke University.

Mobile 310

Mobile Payment Services Payments Retail 310

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important. Personalize each customer experience.

Merchant Services 202

Merchant Services Payment Services Payments Customer 202

Sailthru

JUNE 27, 2018

Any marketing leader planning to re-evaluate their multichannel campaign technologies in the next year should be referring to Gartner’s 2018 Magic Quadrant for Multichannel Marketing Hubs. Customer Profile Management. Customer profile management and customer data management are not new needs.

Multichannel 60

Multichannel Merchant Services Technology Channel 60

365 Retail

OCTOBER 21, 2022

Automation, AI/ machine learning and green energy are all key areas of focus for retailers when it comes to the technologies driving digital transformation. And yet a third cite a lack of leadership experience in product (34%) and nearly a quarter cite a lack of leadership experience in technology (23%) as their top strategic concerns.

Financial Services 96

Financial Services Retail Technology Improvements 96

Retail TouchPoints

AUGUST 20, 2021

But today, when technology gives us the capability to make virtually everything measurable, moving from data to insights — and ultimately to meaningful action — is where the true challenge lies. Today, every single variable in customer behavior can be utilized to decipher even the most nuanced preferences. Adapt your offerings.

Customer Data 346

Customer Data Payment Services Customer Financial Services 346