Sailthru

JUNE 12, 2018

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises.

Customer 60

Customer Customer Retention Omnichannel Technology 60

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Omnisend

NOVEMBER 5, 2020

As such, if you’re not already using WooCommerce marketing automation to facilitate omnichannel marketing, you need to start now — it’s a game-changer. Omnichannel communication empowers you to connect with customers in ways (and times) that are more likely to prompt engagement. Get My Copy.

WooCommerce 148

WooCommerce Marketing Omnichannel Channel 148

GetElastic

APRIL 28, 2022

Omnichannel Shopping Leading to Better Customer Retention. According to Omnisend , “customer retention rates are 90% higher for omnichannel versus single channel.” An omnichannel approach to eCommerce is being adopted by companies to make the customer experience more convenient.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count. reward discount code. All other industries grew 3.6%

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

ViiBE Blog - Retail

JANUARY 15, 2021

Co-browsing becomes a powerful customer support tool that boosts performance metrics significantly when coupled with omnichannel tools such as video assistance. Safety is a key metric when considering customer satisfaction. Enhanced customer engagement: Integration with omnichannel. Co-browsing ensures safety.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

ViiBE Blog - Retail

JANUARY 15, 2021

Co-browsing becomes a powerful customer support tool that boosts performance metrics significantly when coupled with omnichannel tools such as video assistance. Safety is a key metric when considering customer satisfaction. Enhanced customer engagement: Integration with omnichannel. Co-browsing ensures safety.

Omnichannel 52

Omnichannel Live Chat Comparison Shopping X-cart 52

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

RetailMinded

FEBRUARY 8, 2023

Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

ROI Revolution

DECEMBER 2, 2021

Here are some stats from Cisco’s 2021 Privacy Benchmark Study that showcase how the pandemic has influenced new ways of approaching consumer privacy: 93% of organizations turned to their privacy teams to assist with their pandemic response in 2020. Omnichannel retailers Kohl’s and Nordstrom Inc.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors. of all retail sales.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 5, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. 50% of marketing decision-makers say they’ll use voice as a marketing channel this year.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. 50% of marketing decision-makers say they’ll use voice as a marketing channel this year.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. 50% of marketing decision-makers say they’ll use voice as a marketing channel this year.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

OCTOBER 7, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. Google My Business impressions plummet.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. Google My Business impressions plummet.

eCommerce 78

eCommerce Social Media Payment Services Payments 78

ROI Revolution

NOVEMBER 4, 2021

Omnichannel retailers Kohl’s and Nordstrom Inc. 65% express the need for more frequent communication with customers. 72% of marketers will prioritize improving the quality of their customer data over the next 12 months. Omnichannel retailers Kohl’s and Nordstrom Inc. Google My Business impressions plummet.

eCommerce 78

eCommerce Social Media Payments Payment Services 78