Remove Customer Experience Remove Department Stores Remove Operations Remove Shipping Products
article thumbnail

Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Retail TouchPoints

He started building this empire that went from a tiny little store that sold a little bit of electronics and appliances into a $350 million a year business that has expanded to three states and 13 stores.” We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay. We sound like them.

Other 268
article thumbnail

How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Under these conditions, returns could quickly become a logistical nightmare, a customer experience risk and, most of all, a drain on profits. Normally, apparel returns are roughly 7.5%

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retail vs Ecommerce: What’s the Difference?

Ecommerce Platforms

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. The experiences retail stores can offer are more likely to stick with consumers for the long-term than those offered by ecommerce stores.

eCommerce 104
article thumbnail

Sears must think we’re stupid or gullible. Here’s why.

Steve Dennis

And considering my last role at the once-storied brand was leading corporate strategy–where my team was mostly focused on trying to fix the mall-based department store format and making the Lands’ End acquisition work–I am far from an impartial or unknowing observer. I hope not because that would be quite sad.