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How Swisscom lost its “head” to create a unified commerce experience

GetElastic

By the mid-2010s the outdated system had run its course and the lack of flexibility were negatively impacting customer experiences and expectations. million TV customers, 2 million broadband customers and 6.6 million mobile communications customers. Source: IT magazine. Source: The Dots.

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Should Your B2C Brand Switch to Direct-to-Consumer?

Optimizely

This enables it to offer same day delivery direct to both stores, and directly to its customers. According to Supply Chain World magazine , the company also is developing direct-to-consumer channels in several European markets. Here are the top reasons you should consider selling to potential customers directly.

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23 Black-Owned Businesses to Support in 2023

Smile.io

Beyond that, they’ve created a virtual happy place for their customers through a blog, social media communities, their Brown Sugar Mini Magazine, curated playlists, and entertaining quizzes. They even have their monthly Brown Sugar Subscription Box which is loved by their customers and has over 4000 glowing customer reviews.  

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Introducing Sailthru Mobile Enhancements: Connected Profiles, Lifecycle Optimization and App Personalization

Sailthru

Thanks to this integration of connected customer profiles, the Sailthru ecosystem boasts three new enhancements to better personalize and connect the customer experience: • Mobile queries and segmentation : Marketers can use Sailthru’s Audience Builder to build audiences based on customers’ mobile activity.

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20 Experts Predict the Future of Ecommerce

Smile.io

In an economy where costs matter more than anything, to avoid the race to the bottom is to pull the right levers on the customer experience side. Shipping is where there are a lot more options and flexibility in what brands can give their customers.”