Retail TouchPoints

JULY 24, 2023

billion social media users globally active daily on platforms like Facebook , Instagram , TikTok and Snapchat , social commerce is expected to drive revenues of $492 billion this year, according to Global Payments. Social platforms lend themselves to passive and active discovery and inspiration,” said the study’s authors.

Social Media 223

Social Media Payments Payment Services Consumer 223

Ecommerce Platforms

APRIL 5, 2019

Based in Amsterdam, Adyen is a merchant bank (aka “global payment company”) that lets companies accept point-of-sale (POS) payments, mobile payments, and eCommerce payments. Clients of Adyen payment solutions can accept money via just about any POS platform but are probably best known for being well-known.

Payment Services 134

Payment Services Merchant Services Payments POS 134

Retail TouchPoints

OCTOBER 21, 2021

The payments provider has worked to stay at the cutting edge of relevant trends, including the buy now, pay later (BNPL) services that are currently experiencing massive growth and are expected to surge during the holidays. The payments platform acquired deal-finding platform Honey Science Corp. for $4 billion in November 2019.

PayPal 241

PayPal Merchant Services Payment Services Payments 241

FastSpring

JANUARY 10, 2023

Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Reconciling payment with accounts and remitting sales tax, GST, and VAT. The second factor to consider is whether or not the solution was built for your type of business.

Payment Services 146

Payment Services Payments Subscription Banking 146

FastSpring

APRIL 18, 2024

These include how to account for local pricing and preferred local payment methods, varied buyer behaviors, how to display checkouts with local languages, and much more — all of which can be different for every country you want to sell into. McKinsey research into the future of customer experience showed an increase in sales revenue of 2%-7%.

Payments 78

Payments Presentation Merchant Services Payment Services 78

Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. Payments play a key role. Are you Listening?

Payments 255

Payments Payment Services Social Media Electronics 255

GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. It turned out that many refund requests happened because the company had failed to inform customers about their upcoming billing cycle,” Jon told us. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 146

Merchant Services Payment Services Subscription Payments 146

ESW

MAY 29, 2024

The global ecommerce landscape is full of opportunities for businesses to broaden their horizons beyond domestic borders. However, venturing into the international market presents a myriad of challenges—from navigating complex logistics to ensuring a seamless customer experience across diverse cultures. between 2024 and 2029.

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

GetElastic

DECEMBER 18, 2020

As Gartner aims to prepare application leaders for the accelerated shift towards digital, they predict that, “ By 2024, leading commerce organizations will generate 10% of online revenue from services attached to physical products.”. Marketplace operations. Payment services. Marketplace Operations.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

BigCommerce

MARCH 30, 2018

Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2016, that revenue jumped to $2.6 Here’s a quick overview of the most popular services men and women subscribe to.

Subscription 345

Subscription Payments eCommerce Payment Services 345

GetElastic

APRIL 23, 2019

Imagine a customer service experience where the business representative is always available, friendly and equipped to handle any inquiry you send their way. While this might seem too good to be true, today it’s a reality for many businesses. . The B2C Experience.

Customer Experience 155

Customer Experience Payment Services Customer B2B 155

Retail TouchPoints

AUGUST 17, 2023

Whether it’s the food and beverage sector, apparel and footwear or automobiles, direct-to-consumer businesses are grappling with the consequences of shifting consumer behaviors against the backdrop of an unpredictable global supply chain. These businesses find themselves at a demanding intersection.

Consumer 215

Consumer Payment Services Food and Beverages Supplies 215

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 213

Payments Payment Services Customer Experience Social Media 213

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important. Personalize each customer experience.

Merchant Services 188

Merchant Services Payment Services Payments Customer 188

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Customer service, digital experience, personalization and other factors drive that emotional loyalty.”.

Shipping Costs 239

Shipping Costs Payment Services Merchant Services Payments 239

ROI Revolution

JULY 18, 2022

In this article, uncover conversion rate optimization tips and discover how running A/B tests can help you rake in more online revenue. The importance of optimizing for conversions varies based on a company’s annual revenue. and customer lifetime value at 11.6%. can result in as much as 25% revenue growth.

Payments 146

Payments eCommerce Mobile Shopping Carts 146

Retail TouchPoints

JANUARY 3, 2023

This article reveals effective strategies to safeguard brands’ customers, reputation and revenue moving forward. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Furthermore, 40% of respondents lost more than 10% of their revenue.

Payment Services 287

Payment Services Merchant Services Retail Gifts 287

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 302

Shipping Costs Shipping Merchant Services Payment Services 302

Fabric

SEPTEMBER 22, 2023

In e-commerce, monolithic designs lead to unified and self-contained systems that handle various aspects of an online store, including catalog management, cart and checkout, payment processing, order management, customer management, and more. For many e-commerce businesses, a monolith is all they’ll need.

eCommerce 130

eCommerce Payment Services Merchant Services eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 1, 2021

With this newfound confidence returning to physical store sales, it’s essential that the customer experience is second to none. For example, in a recent study we commissioned through Censuswide to poll 100 U.S. This has resulted in a major operational challenge for many retailers, often leading to software malfunction.

Payment Services 251

Payment Services Retail Payments Customer Experience 251

Inflow Insights

MARCH 9, 2020

If you don’t migrate, your store’s data and customer data could become a vulnerable target. Retain Your PCI DSS Compliance. Payment Card Industry Data Security Standards (PCI DSS) require regular security patches applied to your platform. Fewer payment gateways out of the box than BigCommerce. Magento 2 Open Source (i.e.:

Magento 143

Magento BigCommerce Merchant Services Payment Services 143

Smile.io

MAY 15, 2024

💡 Key takeaways: - Growing a commerce business involves increasing revenue with increased overhead investments. Scaling a commerce business is increasing revenue without a significant increase in operating costs. to retain customers. Adding points, VIP, or referral programs with Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

FastSpring

NOVEMBER 9, 2023

Elevate Your Business With FastSpring Contextual Customer Churn: Turning the Tide With Proven Retention Strategies The Only Thing That’s Constant With Tax Law Is Change Need FastSpring support? Enhance the user experience : Make it easy for customers to find products, navigate through the website, and complete the checkout process.

Payment Services 78

Payment Services Customer Payments Subscription 78

lateshipment

NOVEMBER 27, 2022

Consider this scenario: a customer walks into a brick and mortar store, picks the items they need, proceeds to the billing counter to checkout but finds the process complicated or inefficient. The same scenario can happen to a customer who is shopping at your e-commerce store. Wondering how?

eCommerce 130

eCommerce Merchant Services Shipping Costs Payment Services 130

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

Mobile 261

Mobile Payment Services Technology Payments 261

ESW

FEBRUARY 5, 2020

Before anything else, eCommerce brands need to make sure they have a legal right to start operating in a new market. This could mean a business license or other forms of documentation, say the team at Ecomdash. At the very least, you’ll need to partner with a company that can perform freedom-to-operate searches.

Payment Services 103

Payment Services Merchant Services Shipping Costs Payments 103

Ecommerce Platforms

DECEMBER 20, 2021

By offering the following capabilities: B2B and B2C Order Processing and Returns Management. Facilitate streamlined product returns Use your ERP’s standard quote request (RFQ) process. Customers can track their orders in real-time. Consumers can access one-step checkout Customers can view product manuals online.

Payment Services 211

Payment Services B2B Shipping Costs B2C 211

Retail TouchPoints

MARCH 3, 2022

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. Discounts are only part of the reason that flash sales are so popular with customers. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

Merchant Services 222

Merchant Services Shipping Costs Payments Payment Services 222

GetElastic

NOVEMBER 3, 2021

These days, most of the product or service information flow, once in the hands of retailers, is predominantly controlled by consumers who share their experiences and opinion online for everybody to have access. They are aware that providing a customer-centric experience will make a brand unique, and thus, unforgettable.

Mobile 146

Mobile Payment Services Payments POS 146

GetElastic

NOVEMBER 23, 2021

Ongoing supply chain issues, continued disruption from the pandemic, worker shortages and consumer habits that have changed forever have forced ecommerce brands to operate in new ways in 2021. Social commerce – the use of social networks to promote and sell products and services – is gaining significant ground in particular.

Payment Services 148

Payment Services Merchant Services eCommerce Payments 148

Retail TouchPoints

SEPTEMBER 20, 2022

The webinar series will feature advice and insights from top industry experts and retail executives across 20 deep-dive webinars, supplemented with newly released research, use case examples and retailer case studies. Ecommerce and Payments. Customer Experience. Omnichannel Strategies.

Webinar 218

Webinar Omnichannel Payments Payment Services 218

Groove

APRIL 1, 2022

From 2019 to 2020 alone, revenue from selling consumer packaged goods online in the U.S. That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. Order Tracking & Transparency Your customers — the people that purchase consumer packaged goods — are average consumers.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Omnisend

APRIL 20, 2021

According to data from Baymard Institute , only 30% of carts make it through the checkout process. Seven out of ten times, customers add items to their carts without pushing through with the purchase. Imagine the potential revenue from those seven carts! Check out this case study to see how they did it.

Payments 132

Payments Shopping Carts Shipping Costs Merchant Services 132

Kibo

JULY 24, 2020

Some ecomm platforms are quick and easy to implement for small businesses that have moved online. Some are embedded in much larger supply chain offerings that include in-store technologies. . How can you determine the best fit for your business? Order management is the backbone of a seamless commerce operation.

eCommerce Platforms 117

eCommerce Platforms Payment Services Payments eCommerce 117

FastSpring

OCTOBER 8, 2019

The Globalization and Localization Association (GALA) describes localization as “the process of adapting a product or content to a specific locale or market. Translation is only one of several elements of the localization process.” This can hurt purchasing depending on how devoted they are to the service.

Payments 97

Payments Payment Services Marketing Customer 97

Smile.io

MARCH 13, 2023

They have created a loyal following of customers both with their customer experience and revolutionary rewards program. It’s now going to cost more to earn that free drink and menu item, meaning customers will have to work harder to earn those stars. According to a CNN report, by October 2022, there were 28.7

Payment Services 86

Payment Services Payments Mobile Omnichannel 86