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The Real Cost of Late Deliveries & How to Deal with Them

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So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. You Bear the Cost of Late Deliveries. How much, you ask?

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Holiday Season 2020: How Businesses Can Be Prepared

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According to certain studies, the transition online has been sped up by 5 years this year alone! Customer Experience (CX) will be the key differentiator of competitive success. Be Aware of Shipping Carrier Deadlines & Possible Delays. How the 2020 Holiday Season Will be Different. Solidify Your Presence Online.

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How to Keep Customers Coming Back to Your eCommerce Website

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Even if you get a lot of new visitors – it might not cut it to make enough sales. So instead of focusing on getting as many people as possible to come to your site, let’s look at luring visitors back in who you are more likely to seal the deal with. Why focus on customer retention , and not just increasing the number of new visitors?

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

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This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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WISMO: What it means and how to reduce it?

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The post-purchase stage begins when an order has been placed, all the way to when the order is delivered at your customer’s doorstep. This stage is crucial to boost customer loyalty by ensuring a hassle-free order delivery experience with your brand and reward you with more future sales. and that’s about it.

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The Real Impact of Late Deliveries & How to Handle Them

lateshipment

The Human Cost of Late Deliveries. You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. Neither do they help in improving customer satisfaction.

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Best E-commerce Checkout Page Practices to Boost Conversions

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Thus, optimizing your e-commerce store’s existing checkout practices and increasing sales is paramount. You can also extend providing summary to the other steps in the checkout process in terms of product price, payment method, shipping options, etc. Motivate your customers to make that decision.

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